Under  general direction, manages, plans, directs, supervises, and coordinates the operations of the Business License Division within the Community Development Department; ensures, applies, and enforces compliance of relevant laws, ordinances, rules, and regulations; coordinates assigned activities with other divisions, outside agencies, and the general public; and provides a variety of administrative tasks in support of assigned area of responsibility.
 

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
 

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operational characteristics, services, and activities of a business license processing program.
Methods and procedures of business licensing and collections.
Principles and practices of investigative and inspection methods and techniques.
Basic principles of municipal budget preparation and administration.
Principles of supervision, training, and performance evaluation.
Principles and procedures of record keeping.
Principles of business letter writing and report preparation.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Pertinent federal, state, and local laws, codes, and regulations.

Ability to:
Oversee and participate in the management of a comprehensive business license programs.
Oversee, direct and review the work of assigned staff, including the provision of customer services, issuance of business license and various clerical functions.
Select, supervise, train, motivate, and evaluate staff.
Recommend and implement goals, objectives, policies and procedures.
Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.
Participate in the preparation and administration of assigned budgets.
Plan and organize work to meet changing priorities and deadlines.
Effectively represent the City to outside individuals and agencies to accomplish the goals and objectives of the unit.
Work cooperatively with other departments, City officials, and outside agencies.
Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility.
Recognize non-compliance and compliance with applicable business license ordinances.
Analyze problems, identify solutions, and project outcomes.
Respond to requests and inquiries from the general public.
Perform a variety of accounting functions and written reports.
Prepare clear and concise reports.
Work in a team based environment to achieve common goals.
Coordinate multiple projects and complex tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
A Bachelor’s degree from an accredited college or university with major course work in accounting, business administration, public administration or a related field.

Experience:
Five years of increasingly responsible experience in accounting, business licensing and inspection experience including two years of administrative and supervisory responsibility; or any equivalent combination of training and experience.

License or Certificate:
Possession of an appropriate, valid driver's license.
 

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with some travel to different sites and locations; extensive public contact.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
 

Mid-Mgmt
B29
JD 07/2020