Job Listing
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| Job ID: 13998923 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Service Advisor |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Clothing/uniform allowance, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Ziegler CAT has an opening for a Service Advisor who is responsible for customer calls coming into the branch. In this role, you will be opening service calls, providing updates and scheduling timelines, and/or providing other customer service. Strong customer service and communication skills will be necessary to ensure internal and external customers are supported and being keep up to date on processes.
Responsibilities:
Customer Contact at the branch:
Customer contact for repair scheduling
Contact for repair completion/status
Seek approval on repair estimates from internal or external customer
Confirm the readiness of machines for sales people/coordinators
Respond to Equipment Link Alerts escalated by condition monitoring
Contact for invoice disputes
Work with credit on uncollected COD
Sales/Internal Communication/Contact:
Update sales people on customer machines in the shop (include pictures)
Update sales people on shop/workload capacity
Arrange and Support Transportation for non-rental (ZRS & Heavy) transports
Service Contract Initiation:
Organize the flow parts kits, non-field service contracts, and technology set-ups
Monitor unexecuted service contracts
Main point of contact for service contracts
Check for service letters, safety letters, field campaigns, Equipment ID Requirements, and CVAs when opening a service call
Service Call Opening:
Open service calls and segments
Research warranty when opening a call or when requested
Use Standard Jobs when available
Schedule service
Contact credit for needed overrides & new account set-ups
Workflow Management:
Communicates clearly and frequently with the shop supervisor on the status of the jobs in the shop
Does not provide work instruction to technicians
Supports WIP management in conjunction with Service Call Administrators and Shop Supervisor
Qualifications:
High school degree/GED required; Associate's degree preferred
7+ years of customer service experience required
Mechanical aptitude required
Strong computer and Microsoft Office experience (Outlook, Word, Excel)
Strong phone and customer service required
Industry experience strongly preferred
Minimum Physical Requirements:
Lift/carry up to 10 lbs
Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping .
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
For more information about your equal employment opportunity rights and protections, click here.
For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.
For information about Pay Transparency Nondiscrimination
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
Refer to ID 78792362 when applying |
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