Insight Global is looking for a Server Administrator to provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. This person would be assisting the Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking incidents in a consistent and timely manner to ensure that quality standards are met.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
-Bachelor's degree in Computer Science, Telecommunications or a related discipline
-3+ years' experience production systems operations
-work in a multi-task in an environment
-Knowledge of ITIL principles (Information Technology Infrastructure Library, IT best practices)
-UC4 Scheduler/Control M
- IBM JCL (Job Control Language, used on IBM mainframe operating systems)
-technical monitoring and metrics
-application life cycle and deployment (framework for software development)
-Knowledge of MQ (stop / start)
-Problem/Incident management applications and tools experience (Jira, ServiceNow)
-Excellent attention to detail
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.