WI3632501

1

High School Diploma/GED

High School Diploma/GED Equivalent

First Shift (Day)

40

JOB REQUIREMENTS: Overview This position is responsible to serve
customers via a call-center. Provide product and sales information,
process sales orders, coordinate product delivery and installation. Work
independently and on teams to develop, improve and ensure customer
satisfaction. Support Sales team to increase sales and resolve product
and service concerns in a fast-paced office environment.
Responsibilities Execute daily quote and order entries in an accurate
and timely manner Provide accurate and friendly phone and email support
to customers Document and update customer records based on interactions
Report customer feedback to management Respond to all customer inquiries
and complaints concerning work orders, shipments and installations, etc.
Be an expert on Bruno\'s product lines, product functionality, prices,
lead times, delivery schedules and freight carriers Interpret/assess
customer requests and recommend applicable Bruno products to provide
mobility solutions that best fit customer needs Perform frequent
customer follow up to ensure solution was timely and accurate Utilize
problem solving skills for work not clearly defined, create work
instructions, maintain organized records and work systematically and
efficiently Develop recommendations for process improvements that
identify solutions and create standardized work Cross-train in other
department tasks \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Education and Experience: High school diploma or equivalent 3 years
customer service experience with strong facilitation and presentation
skills Intermediate Microsoft Office suite proficiency Associate Degree
in business-related field is a plus Experience in a call-center
environment is a plus Experience in Epicor ERP system is a plus
Experience in Salesforce CRM is a plus Skills & Abilities: Read,
analyze, and interpret a variety of information, such as technical
procedures, business correspondence, and governmental regulations
furnished in written, oral or diagram form. Create business-level
written correspondence and verbally present information to internal and
external customers. Requires job related software skills, MS Office and
the ability to operate a variety of standard office equipment. Work with
confidential business matters, perform accurate work, display personal
initiative to meet all goals within deadlines, work collaboratively and
display respect, trust and integrity \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply In Person: Bruno Independent Living Aids, Inc. 1780
Executive Dr Oconomowoc, WI 53066 Mail a Rsum: Attn:Human Resources
Bruno Independent Living Aids, Inc Oconomowoc, WI 53066 E-Mail a Rsum:
human.resources@bruno.com Fax a Rsum: (262) 953-5523 E-Mail a Work
Application: human.resources@bruno.com Apply Online:
https://careers-bruno.icims.com/jobs/2776/customer-relations-representative/job