The Grill Rooms is seeking a friendly and professional Host/Hostess to join our team. The ideal candidate will be responsible for ensuring a positive first and last impression for our guests by maintaining a professional, pleasant, and helpful attitude while greeting guests, escorting them to their tables, and fulfilling their needs.
Responsibilities:
- Greet guests with a warm and friendly smile
- Escort guests to their table and present menus
- Take reservations and manage the waitlist
- Understand the menus and cocktail service in detail
- Provide excellent customer service to guests
- Work in a high-volume environment
- Work a flexible schedule, including weekends and holidays
- Answer multiple phone lines and take accurate messages
- Operate POS system to process payments and manage orders if needed
- Maintain a clean and organized host stand area
Requirements
- 1 year of customer service experience
- Ability to work in a high-volume environment
- Ability to work a flexible schedule, including weekends and holidays
- Excellent customer service, written and verbal communication skills
- Strong organizational skills
- Ability to work multiple phone lines
- Ability to operate POS system
