Job Description

Specialist for Remote Supports
Type: Full Time
Schedule: 37.5 hours/week (M-F)
Location: On-Site, Pittsfield, MA

The on-site Specialist for Remote Supports position offers initial and ongoing support to members who are enrolled in Remote SupportServices (RSS) according to the care plan.

Responsibilities:
Read and sign off on member care plans, maintain emergency contacts & medication lists
Attend intake & installation meetings for remote support members
Provide ongoing technology education and awareness
Hold on-call cell phone for managing missed vendor check-in calls
Coordinate with staff delivering in-home supports and update electronic health records
Ensure compliance with regulatory requirements & agency policies
Report issues with remote equipment & participate in investigations as needed
Represent the organization positively within the community & maintain professional communication with stakeholders

Qualifications:
At least 18 years of age with High School Diploma
1+ year of human service experience
Comfortable with technology and remote applications (ex. Zoom, teams, Microsoft Office, etc.)
Ability to learn new systems and software
Ability to maintain composure and respond appropriately in an emergency response situation
Ability to work flexible hours as needed
Must have an acceptable CORI, SORI, DPPC background check
A valid driver's license, proof of insurance and the availability of a private vehicle

Benefits
Sign on bonus program
Professional development support including professional license renewal and memberships up to $500 annually
Medical, dental and vision insurance after first month of employment
Earn two weeks vacation in first year of employment, three week rate after first year
Three personal days per year
Earn up to seven sick days per year
403(b) retirement program with company match after one year
Mileage reimbursement
May quality you for student loan forgiveness
Employee referral program and more!

UCP of Western Massachusetts offers a variety of community programs and services for persons with disabilities and other similar service needs, including Assistive Technology, Early Intervention, Individual and Family Support, and Adult Family Care. We are COA accredited and guided by a set of core principles - Respect, Integrity, Communication, and Empathy. Our team is dedicated to providing a "Life Without Limits" for people with differing abilities, seeking a motivated and talented individual who shares our commitment to these principles to join us in our mission. Learn more at http://ucpwma.org