Job Listing
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| Job ID: 14082408 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Correspondent Suspense Representative II-15228_MN |
| Work Type: | Work Days: Weekdays, Work Vary: No , Shift: First (Day), Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Less than High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see job description for required skills. |
| Preferred Skills: |
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| Job Description: |
Position TitleCorrespondent Suspense Representative IILocationWork From Home United StatesJob SummaryThis position is responsible for determining the acceptability of documentation submitted to cure conditions (errors and omissions) on Correspondent loans to ensure they are eligible for purchase. This position should also identify errors that may have occurred in the Post Closing/Delegated Purchase Review and items resulting from newly submitted documentation that may make the loan ineligible for purchase and/or require additional conditions for resolution.The Representative II must have knowledge of both conventional and government underwriting (agency and FSB overlay) guidelines, policies and procedures. This position also requires knowledge of investor regulations including TILA-RESPA, compliance tolerances and how to properly apply tolerance cures as well as the ability to properly explain the more complex details of the predatory compliance failures. These skills help to lessen the risk of repurchase from agencies and investors.This position requires a high level of customer service skills to preserve positive relationships with Correspondent customers and sales/internal partners which requires both verbal and written outbound/inbound communication. Representative IIs also support Flagstar's Business Partner Advocate group in the prompt clearing of conditions and by providing specific guidance and detail on the resolution of conditions.This position may also be required to assist the Post Closing Loan Review department by performing the initial Purchase Review. Defined production standards must be adhered to while maintaining a high level of quality.The Representative II role is responsible for managing their assigned regional inbox within established Service Level Agreement turn times. This role requires proactive management of aging suspense pipeline loans and determining if alternate solutions are available to make the loan eligible for purchase.The Representative II will be utilized to train and mentor new hire and/or existing employees on all aspects of the Representative I and/or II role as well as the Post Closing Loan Review role. This position will also serve as an auditor to these employees during their training and/or mentoring.Pay Range: $16.31 - $22.87 - $29.44Job Responsibilities:Manage regional inbox and communicate with correspondent customers and sales/internal partners regarding acceptable cures for conditions; Management of aging suspense pipeline loans and determining if alternate solutions are availableDetermine acceptability of documentation submitted to cure conditions and ensure loan is eligible for purchase.Train, mentor and audit Suspense and/or Loan Review staffIdentify errors made during purchase review or as a result of submitted documentation and assign conditions for resolutionAssist the Post Closing Loan Review department by performing the initial purchase reviewJob Requirements:HS Diploma, GED or Foreign EquivalentTwo years' experience in post-closing review or correspondent suspenseExcellent written and verbal customer service skillsKnowledge of Post Closing Compliance ReviewCritical thinking and proficient problem solving abilitiesWork in a paperless environment and utilize an automated workflowAdaptable to changing prioritiesManeuver in multiple software applicationsWork independently and take responsibility for production and quality of workAttention to detailExperience working in a measured production environmentTime management skillsBusiness hours Monday through Friday 8am - 5pm ESTEqual Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Refer to ID 15228_MN when applying |
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