IBM Data Power- Admin
-
- Infrastructure & Technology
- Entry Level
IBM Data Power- Admin
-
- Infrastructure & Technology
- Entry Level
Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.
Your Role and Responsibilities
you will be placed at customer location and will have to demonstrate expertise in IT Operations. You are expected to work on planning & scheduling the timeline, execution, Risk Identification & Mitigation, Monitoring & controlling, Quality control & Safety.
You will need to visit the domestic client’s offices / data centres on a daily basis or on an as-needed basis as part of this role.
Responsibilities:
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.
Your Role and Responsibilities
you will be placed at customer location and will have to demonstrate expertise in IT Operations. You are expected to work on planning & scheduling the timeline, execution, Risk Identification & Mitigation, Monitoring & controlling, Quality control & Safety.
You will need to visit the domestic client’s offices / data centres on a daily basis or on an as-needed basis as part of this role.
Responsibilities:
- Proven experience as an IBM DataPower Administrator with expertise in managing and configuring DataPower Appliances.
- Solid understanding of API concepts, Protocols and RESTful principles.
- Experience in designing and developing APIs using IBM API Connect or similar API management Platforms.
- Hands-on experience with XML, JSON, Web Services and SOAP protocols.
- Familiarity with API security standards such as OAuth, JWT, SSL and API key management.
- Excellent troubleshooting and problem-solving skills, with the ability to analyse complex issues in a timely manner.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
- Working with respective OEMs and derive the calls to resolution.
- Reporting and analysis of day-to-day tasks.
- Preparing SOP of all the Tasks, activities, and break fix issues. Sharing knowledge base and other details on periodic basis with the team and other associates.
- Ensure delivery within primary area of Request Fulfilment / Incident resolution within SLAs.
- Develop, implement, and maintain quality assurance protocols.
- Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity..
- Ready to work on 24/7 shifts to support client requirement
Required Technical and Professional Expertise
- Experience in IT infrastructure projects, planning, implementation, and administration.
- Graduation/Engineering in Computer or Electronics.
- 5 Years of relevant experience in IBM Data Power- Admin.
- Demonstrate Problem Solving & analytical.
- Documentation skills for generating process and procedure documents is added advantage.
Preferred Technical and Professional Expertise
- Certifications Preferred in relevant domain. (IBM DataPower & API Connect)
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
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Key Job Details
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