WI3674913

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Technical Support SpecialistTake your next career step
at ABB with a global team that is energizing the transformation of
society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across
all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.
Together, we are embarking on a journey where each and every one of us,
individually and collectively, welcomes and celebrates individual
differences. As a Technical Support Specialist for Motion Drive Products
in New Berlin, Wisconsin, you will be responsible for providing
technical support to ABB customers/end users, sales channel, product
management teams and ABB Drive Services. The area of technical support
includes but is not limited to Variable Frequency Drives (VFDs), 3 phase
power, system control wiring and connectivity. Working hours are from
8:00am - 5:00pm Central, is a required!This is a position with global
grade 15Your responsibilities Provide technical support via phone and
email for common problems related to the application of low voltage
Variable Frequency Drives (VFDs). This includes but isn\'t limited to
assisting customers and field techs with commissioning, troubleshooting
and warranty evaluations Analyze problems and initiate effective
measures for their solution. Coordinate activities with related groups
to most efficiently achieve objectives to ensure customer satisfaction.
Participate proactively in contributing feedback to the quality
department regarding product quality issues Execute product warranty
while ensuring customer satisfaction and simultaneously achieving cost
control objectives. Provide labor authorization for independent service
representatives known as the Drives Authorized Service Contractors
(DASCs) to perform troubleshooting and repair work on drives at customer
sites throughout North America. Execute policy to help support drives
that are out of warranty Maintain communication with other departments
to stay abreast of product release and updates. Maintain technical
competence in troubleshooting drives Enter each reportable case as
applicable in the salesforce case management system\.... For full info
follow application link. Equal Employment Opportunity and Affirmative
Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and
Affirmative Action Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without
regard to their sex, gender identity, sexual orientation, race, color,
religious creed, national origin, physical or mental disability,
protected Veteran status, or any other characteristic protected by law.
For more information regarding your (EEO) rights as an applicant, please
visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/11435B7EFC3A4C1E