Job Listing
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| Job ID: 13958633 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | ECSI Service Coordinator |
| Work Type: | Work Days: Weekdays, Work Vary: No , Shift: First (Day), Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | |
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| Experience Required: | Unspecified |
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| Required Skills: | PHYSICAL REQUIREMENTS
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines.
- Employees are frequently required to sit, and occasionally required to kneel, reach, stoop, crouch or crawl.
- This position requires the ability to lift files, open file cabinets, and bend or stand as necessary.
- This position may occasionally lift up to 10 pounds. |
| Preferred Skills: |
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| Job Description: |
We are in search of a dynamic individual to manage the day-to-day operations and scheduling within our ECSI Service Department. This position entails coordinating schedules for Service and Special Project Technicians to fulfill client needs while also fostering long-lasting relationships with current clients and attracting new ones. The ideal candidate will ensure precise billing, maintain UL compliance standards, effectively coordinate On-Call rotations, and confirm the availability of inventory to seamless work order scheduling.
- Organize and prioritize daily tasks and schedules for service and maintenance work orders.
- Respond to incoming phone calls.
- Arrange schedules for Service and Special Project Technicians to fulfill customer requirements.
- Foster and sustain strong relationships with current clients.
- Cultivate new connections with potential clients.
- Generate service work orders and purchase orders.
- Coordinate all inspection and testing activities.
- Update and maintain customer records accurately.
- Validate billing details for accuracy and provide necessary information to the Billing Specialist.
- Ensure UL compliance.
- Establish and file monitoring accounts.
- Procure service parts as required.
- Assist with weekly payroll.
- Manage and coordinate On-Call rotation efficiently.
- Confirm inventory availability for work order scheduling purposes.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- High School Diploma
- 3-5 years of experience in customer and account management.
- Strong track record in Service Management.
- Must have a high degree of organization and the ability to coordinate multiple priorities, resources, deadlines and projects with minimal supervision.
- Cooperative attitude and the flexibility to changing priorities is key to success.
- Ability to work across departments and skill levels.
- Outstanding organizational and time management skills.
- Ability to meet deadlines under pressure.
- Ability to prioritize and to work independently.
- Must have solid written and verbal communication skills.
- Ability to build strong working relationships with internal and external business customers.
Refer to ID when applying |
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