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Senior Operations Analyst

Location Remote, United States of America Job Id 337546
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JOB DESCRIPTION

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Sr. Analyst, you will work closely with various internal Lumen organizations as a consulting-level professional with a full understanding of area of specialization. 

The Main Responsibilities

  • Contribute to the development of new processes and methods
  • Develops resolutions to complex problems that require frequent use of creativity
  • Uses judgement within broadly-defined policies and practices 
  • Exert significant latitude in determining objectives of assignment
  • Work independently
  • Contribute to establishment of organization's strategic goals
  • Perform in an internal expert role

 

Specific Duties (related to role)

  • Establish process flow charts and end to end documentation for all contract admin functions to highlight process improvement gaps and opportunities
  • Manage the timely receipt of banking documentation while also developing process controls and improvements to ensure complete customer documentation (including necessary banking forms) is received upfront without the need for continual review and follow-up.     This portion of the process must be streamlined from it’s current state.
  • Monitor daily requests coming through our shared emailbox distributing tasks and evaluating results (monthly volumes, cycle times)
  • Establish a criteria checklist of an effective sales contract package audit by interfacing with internal team members and management.    Produce a monthly scorecard of contract audit results and develop a standard report interface with sales management.
  • Interface with Accounts Payable and various Sales Support to ensure process improvements are communicated with appropriate accountability and service levels  
  • Become a subject matter expert with CDG system and learn back up support roles to all members on the Contract Admin team.   

What We Look For in a Candidate

  • 4 years Sales Compensation, Finance, Sales Operations, or Project Management experience
  • Proficient in Excel, Designing complex applications
  • Strong verbal and written communication
  • Strong analytical and problem-solving skills
  • Strong organizational and personal skills
  • Ability to work with various levels of management within the organization including executives

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-IW1

Requisition #: 337546

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

 

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

 

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

 

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.


Application Deadline
04/16/2025

Salary Range

Salary Min : $

Salary Max : $

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting https://lumenbenefits.com.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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