Job Listing
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| Job ID: 14047299 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Sr. Customer Service Representative |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Come Work with Us!
Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.
Ready to build a career? It's time to look at Taylor.
Your Opportunity: Taymark, a Taylor Corporation company, is looking for a full-timeCustomer Service Agentto join their team in White Bear Lake, MN! As a consultant of a diverse set of scholastic brands, you will be empowered with tools and resources to create an extraordinary customer experience.If you are positive at your core and passionate about customer care, this is the opportunity for you.
Your Shift:
Monday - Friday from 8 am to 5 pm (weekends as needed based on seasonal workload)
This role will be hybrid based out of White Bear Lake, MN
Your Responsibilities:
As a member of our call center team, you will be answering calls during your shift
Informs customers of pricing and product specifications/details, and offers customers other related items
Keep customer updated on shipping dates, anticipated delays, or any additional information needed
Share details with customers on additional offerings to provide value-added service
Answers customer questions and responds to concerns/problems the customer is experiencing and follows through on problems making it clear to the customer that they are important
Enters customer and order data into the computer to determine total cost and/or begin expediting orders
Works with appropriate departments as necessary to fulfill the customer's needs over the phone
Confers with the appropriate department to expedite shipments
Enters rework orders, change orders, and updates to orders in an expedient manner
Applies credits, reprints, and handles incoming orders
Develops and maintains relationships with customers
Provides feedback to marketing and management for future product enhancements based on customer feedback
Maintains the standard of performance as measured by the department - these measurements may change from time to time and shall be communicated to the rep
You Must Have:
High School diploma or equivalent (GED)
Strong interpersonal and communication skills
Strong sales and analytical skills
Ability to be well organized and able to manage and prioritize multiple projects simultaneously
Excellent attention to detail
Effective written and oral skills; ability to comprehend and follow detailed instructions
Ability to remain pleasant under extreme pressure and during difficult circumstances
Intermediate/Advanced-level computer knowledge and software proficiency in MS Office and Excel
A continuous improvement and an "Always a Better Way (ABW)" mindset
We Would Prefer:
Someone fluent in Spanish
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Refer to ID 79179328 when applying |
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