Senior Housing Retention Specialist

General Description

Coordinate and identify services that will provide eligible clients the ability to develop skills that will increase access to and retention in medical care; and establish the foundation that will allow them to achieve and maintain stable, independent housing within Monroe and surrounding Finger Lakes Counties.

Essential Duties and Responsibilities

• Conduct assessments and planning to address housing needs, when appropriate complete intake, assessment, service plan development, implementation and referrals.
• Assist needed clients in locating appropriate and affordable housing and oversee implementation of plans to the satisfaction of the individuals served.
• Serve as client advocate with landlords, housing programs and other organizations client is affiliated with.
• Assist with tracking and distributing new referrals to HRS Staff
• Review of all New Intake paperwork prepared by Housing Program staff before submitting for final approval
• Assist with auditing all client records and documentation
• Obtain requested verification via the RHIO system upon request
• Maintain and identify new landlord or property owner resources.
• Assist clients in completing housing or emergency assistance applications, DHS application and other paperwork need to complete service plan development.
• Participate in case conferences, provider meetings or housing committee meetings that are pertinent to client’s needs.
• Complete required home visits with clients and maintain monthly contact as directed by supervisor.
• Complete housing inspections annually and as needed by funder.
• Ensure compliance with all applicable local, State and Federal regulations and agency policies.
• Meet with each client and maintain telephone availability for consumers based on client need
• Assist clients with accessing services for housing, medical services, and other psycho-social needs make appropriate referrals when needed.
• Assist clients with obtaining and maintaining all benefits and entitlements to ensure ability for payment of housing and becoming self-sufficient.
• Assist clients with independent living skills, such as budgeting, banking, and childcare referrals in order for them to maintain appropriate housing.
• Ensure all required information is entered into all databases systems used.
• Assist clients with obtaining household items.
• Assist client with follow through of all requirements of the HomeSOURCE, HOPWA and Ryan White programs.
• Travel to rural counties to assist clients in the Finger Lakes Region, if applicable.
• Market HomeSOURCE, HOPWA and Ryan White programs.
• Document all communication with or regarding clients in detailed progress notes.
• Maintain timely case openings, case management logs, case closings and all other necessary and required paperwork.
• Provide crisis intervention.
• Attend mandatory training.
• Act as a member of HomeSOURCE, HOPWA and Ryan White team.
• Represent Catholic Charities Family Community Services on appropriate boards and committees as assigned by supervisor.
• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other duties as assigned

Note:    The above description is illustrative of tasks and responsibilities.  It is not meant to be all inclusive.  Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Qualifications

Education:            Bachelor’s degree in Health, Education, or Human Services and at least two years of experience with HIV/AIDS, chemical dependency, or mental illness.

                               OR

                               Associates degree in Health or Human Services and at least 3 years’ experience with HIV/AIDS chemical dependency, or mental illness.

                               OR

                               A Combination of experience and education may be substituted at the discretion of the Executive Director

Bilingual (English/Spanish) is required for some positions. If position requires bilingual skills to be used, additional compensation will be offered.

***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet