Changing health care
to improve quality of
life for all.
Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.
Access Representative Greeter-Per Diem
Gloucester, Massachusetts
Organization Facility: Beth Israel Lahey Health - Non Executive Category: Patient Access Job ID: JR43875 Date posted: 02/21/2024Job Type: Per Diem
Time Type: Part time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description SummaryUnder the direction of the Director, Manager and/or Supervisor of Patient Access Services, performs functions which include greeting the patients, assisting family members of patients, paging security, registering and scheduling patients, performing data entry of charges (in certain areas), verifying insurances for eligibility and benefits, and obtaining authorizations or pre-certifications, when needed. Includes the collection and/or notification of any out-of-pocket payments the patient may owe for insurance co-payments or deposits for the services rendered, if applicable. Provides exceptional customer service to all. Is friendly, caring, courteous, and professional. Is a liaison to the patient, family member, and to the services/departments at the hospital or clinic. Prepares and organizes clinic schedules in certain areas. Responsibilities include revenue cycle and administrative tasks, as assigned. Observes all health and safety requirements. Performs all other duties as assigned.
Job Description:
Essential Role & Responsibilities including but not limited to:
This position is a key contributor to overall customer satisfaction and patient workflow with specific responsibilities in the following two main areas:
Revenue Cycle Management
● Greeting; registration; insurance verification; facility copay collection; printing/obtaining requisitions for patients that present without an order; and general customer service
Administrative Support:
● Coordinate/facilitates daily administrative departmental activity
● Assures copay collection
● Addresses patient and provider inquiries - Phone/Fax/Email
● Registers and enters patient orders for Radiology and Laboratory Services
● Assists with departmental administrative support – supply ordering, copying, etc.
● Co-ordinates with Senior Leadership and Human Resources when events are taking place in the hospital. With emphasis on handling all interactions with regulatory bodies with professionalism.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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Why join Beth Israel Lahey Health?
If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.
At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.
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