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General Manager Job in Lima, Ohio US

General Manager

Interstate Battery Systems of Northwestern Ohio - Lima, OH

Posted: 4/18/2024 - Expires: 6/16/2024

Job ID: 272544891

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Job Description

Purpose of Job
Responsible for the successful management of an independently-owned distributorship, to meet or exceed all operational and financial goals including gross profit generating and lead acquisition strategies.

Job Components
Financial:
  • Accountable for operation P&L and budget performance.
  • Review, monitor and analyze weekly scorecard and monthly distributor metrics to identify problem areas. Design and implement action plans to address deficiencies.
  • Manage distributorship accounts payable and receivable processes.
  • Develop and implement action plans for accounts with unacceptable AR balances.
  • Manage receipts and deposits processing and verification.
  • Manage inventory to coincide with selling activity to ensure proper levels.
  • Plan for and identify root causes of inventory deviation through cause and effect analysis and design. Implement action plans to address deficiencies.

Customer Focus:
  • Review, monitor and look at analytics to identify markets that may be declining. Design and implement action plans to address decline.
  • Understand key account hierarchy, visit and maintain relationships with key decision makers at each account.
  • Manage dealer erosion.
  • Develop product and service competition expertise in respective market.
  • Key contact for complaints received by operation.
  • Investigate all complaints and respond to complaining customer within reasonable timeframe.
  • Work with sales team to acquire new business within region.
  • Formulate, develop, implement and measure market strategies penetration in respective market.
  • Maintain dealer files to assure all documentation is in file.

Human Capital:
  • Communicate company initiatives, and Distributor goals to operation staff to ensure clarity and alignment.
  • Establish set weekly meetings with operation staff.
  • Provide annual performance reviews for all operation staff.
  • Hire and promote individuals based on the proven behaviors that align with Distributorship values
  • Manage labor to meet utilization objectives for operation.
  • Provide performance management utilizing progressive discipline process.
  • Provide recognition and reward for team members demonstrating outstanding performance.
  • Provide consistent training and coaching to develop team members’ knowledge, abilities and skills.

Process:
  • Ensure data integrity and timely submittals into reporting systems.
  • Upload/download handhelds daily
  • Process handheld data in a timely manner to ensure batches are completed daily.
  • Upload/download counter sales and balance daily.
  • Backup computers on a nightly basis.
  • Maintain computer, network and phone systems. Work with IT support as needed.
  • Answer telephones and perform front counter sales as needed
  • Receive all inventory orders in computer. Reclassify/Relabel as necessary.
  • Enter new dealers and process closed dealers to keep dealer base current.
  • Run end of month efficiently and accurately.
  • Prepare end of month documents and email reports after completed.
  • Ensure compliance with all Distributor standard operating procedures, including OSHA and DOT compliance.
  • Focus on development of best practices that provide greater productivity and efficiencies and drive distributorship revenue goals.
  • Manage routing procedures to ensure maximum utilization of equipment and manpower.
  • Provide on-going feedback for continuous process improvement.
  • Maintain needed driver qualifications in order to legally operate all vehicles in distributorship.

Qualifications
  • Associate degree
  • Minimum of 5 years proven managerial experience is required.
  • Previous experience in a warehouse or distribution environment is a plus.
  • Computer skills including Word and Excel preferred.
  • Knowledge of battery or automotive systems a plus.
  • Fosters teamwork – Interest, skill and success in getting groups to learn to work together cooperatively.
  • Strong Communication – both oral and written.
  • Detail oriented –careful attention to details.
  • Interpersonal awareness – notice, interpret and anticipate concerns and feelings of others.
  • Plan and organize – lay out tasks in a logical and orderly sequence. Establish and follow through on priorities.
  • Results oriented – intent upon achieving practical results. Concentrate attention on making things happen.
  • Responsive – react promptly to suggestions and requests.
  • Actively and frequently seek input from others.
  • Manage performance – take responsibility for team members’ performance. Utilize clear goals, expectations, feedback. Addresses performance problems and issues promptly.
  • Focus on satisfying customers.
  • Strong time management skills and ability to work under pressure
  • Entrepreneurial oriented – look for and seize profitable business opportunities; willingness to take calculated risks to achieve business goals.
  • Take the initiative – identify what needs to be done and do it before being asked to or required by the situation.
  • Understand the battery business. Scope Data Contacts internal – (Operation Directors, NAC, HO staff) and external (customers). This position operates with a high degree of relational interaction with minimal supervision. Must build and maintain relationships across the enterprise associated with source data of all types.

Work Environment
  • Ability to sustain posture in a seated position for prolonged periods of time.
  • Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
  • Specific vision abilities include close vision, depth perception and ability to adjust focus.
  • Ability to occasionally lift and/or move 50+ lbs.
  • May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.
  • Prolonged use of personal computer & telephone.
  • Ability to operate a motor vehicle.

Full Time - First Shift - 7am-5pm - Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Required Licenses or Certifications:
  • Medical Card (company will pay to get this once hired, or will renew when necessary)

To Apply: Email your resume to blarsh18@gmail.com, or call 765-962-1057, or apply in person at 1158 East Kibby Street, Lima, Ohio 45804

Contact Information

Email:
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Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
Associate's degree
Work Days:
Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5

Workplace Documentation: 5