Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Far East, Asian Chao, Tony + Benny's, Melt Shop etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, NOM Mexican Table + Tequila Bar, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub and Town Bar & Kitchen) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations.
We are seeking a dynamic and experienced Quick Service Co-Manager to support the Multi-Unit General Manager in overseeing the day-to-day operations of our fast-paced quick service restaurant.
As a Co-Manager, you will play a crucial role in providing leadership, driving operational excellence, and ensuring exceptional customer service. The ideal candidate should have a passion for the food industry, strong leadership skills, and the ability to thrive in a fast-paced environment.
What You'll Do:
Operational Support:
- Collaborate with the Multi-Unit General Manager to ensure efficient restaurant operations, including food preparation, service, cleanliness, and maintenance.
- Assist in managing inventory levels and coordinating with suppliers to maintain stock of essential items.
- Oversee shift scheduling and labor management to ensure adequate staffing during peak hours.
Customer Service Excellence:
- Uphold a customer-centric approach, ensuring all customers receive prompt and friendly service.
- Assist in handling customer inquiries, feedback, and complaints in a professional and satisfactory manner.
- Implement strategies to enhance the overall customer experience and build strong customer loyalty.
Team Leadership and Development:
- Work with the Multi-Unit General Manager to lead and motivate the team, promoting a positive work environment and teamwork.
- Assist in recruiting, training, and onboarding new employees to ensure they are well-equipped to perform their duties effectively.
- Conduct regular performance evaluations and provide constructive feedback to support team members' growth and development.
Quality Control and Safety:
- Maintain high standards of food quality, presentation, and safety in accordance with company guidelines and health regulations.
- Collaborate with the kitchen staff to ensure consistent preparation and adherence to recipes and procedures.
- Enforce health and safety protocols to create a secure and compliant working environment
Financial Management:
- Support the Multi-Unit General Manager in achieving revenue and profit targets for the restaurant.
- Monitor expenses, cost of goods sold (COGS), and labor costs, identifying areas for improvement and implementing cost-saving measures.
- Analyze financial reports and key performance indicators to make data-driven decisions.
What You'll Need:
- Proven experience in a leadership role in the quick service restaurant industry.
- Strong leadership and communication skills with the ability to inspire and motivate teams.
- Excellent customer service orientation with a focus on delivering exceptional experiences.
- Knowledge of restaurant operations, food safety, and quality control standards.
- Proficiency in financial management and the ability to analyze financial reports.
- Flexible schedule, including the ability to work evenings, weekends, and holidays as needed.
- Knowledge of HotSchedules/4th, Paycom and Micros is a plus
- A background check and valid driver's license is required for this position.
Why Work for Us?
- Competitive salary
- Medical benefits
- Meal discounts
- Excellent training
- Career growth
- Fantastic culture and work environment
- 401k matching
- Flexible schedules
Join our team as a Full Service Co-Manager and contribute to the success of our vibrant quick service restaurant. If you are passionate about the food industry, possess strong leadership abilities, and thrive in a fast-paced environment, we encourage you to apply and be part of our growth journey.
Villa Restaurant Group is an equal opportunity employer
