Reference #: 1466
Customer Experience Designer II
United States * Virtual
Req #488
Wednesday, February 28, 2024
Are you a dreamer, innovator, thinker and a doer who believes in contributing to something that makes a difference?
Bring your passion. Join PMI.
How will you make a difference in PMI?
PMI is looking for a senior level professional who will be responsible for performing qualitative research and customer experience design. You will participate in and support customer-led research and experimentation, developing organization-wide personas and designing end-to-end customer journeys that bring PMI's value proposition to life. Support identification and understanding of the totality of the customer experience across all touchpoints, including non-digital.
What you'll bring to the role:
Drive strategy of and perform ethnographic and qualitative customer research with applied "design thinking" to obtain product-relevant information for stakeholders
Collaborate with Strategy to create a customer-led approach to business strategies and priorities by leveraging qualitative research capabilities; ensure product strategy alignment with customer needs early in product development stage
Partner with Innovation, product owners, and touchpoint owners to ensure a customer-led and iterative approach to bringing products and experiences to market, leveraging PMI's qualitative research capabilities to ensure product release aligns with customer research and stated needs
Work with Data & Analytics and Voice of Customer to successfully perform the additive qualitative customer research that translates data-based segmentation into meaningful and actionable personas
Execute experience design and journey mapping for key segments and regions, across all touchpoints, to articulate PMI's future-state Customer Experience, supporting future enterprise strategic planning for product development and related releases.
Role Qualifications:
Bachelor's degree in business, design, marketing, psychology, or related field; equivalent experience may be considered
Master's degree in business, design, marketing, psychology, or related field desirable
Minimum of 5-7 years of experience specifically in CX Design, qualitative research, or similar fields
Minimum 7-10 years' experience in business strategy, product management, UX design, marketing, operations, or similar fields
Demonstrated success with experience research and design, inclusive of non-digital touchpoints
Knowledge of design systems, including design methodologies and tools
Ability to collaborate with a range of stakeholders, being inclusive in the research and design process
Solid relationship management skills
Experience of working in an agile, dynamic, and customer-centric environment
Excellent communication, collaboration, presentation, and negotiation skills
Proficiency in the business language for PMI (English)
What you can expect from us
We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..
Join us and you'll get:
* an excellent total package, with compensation and benefits based upon your geographic location.
* skill development opportunities, to help you grow now and into the future.
* access to a global network, to enrich your professional experience.
* flexible options to help balance work time and your time
* award and bonus opportunities.
The salary offer will be based on several factors, including the candidate's demonstrated skills, qualifications and relevant experience.
Let's help make the world work better for everyone. Apply today!
Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law. As a government contractor, Company Name is subject to Executive Order 11246, the Rehabilitation Act of 1973 (Section 503), and the Vietnam Era Veterans Readjustment Act of 1974 (VEVRAA), all as amended, which require government contractors to ensure nondiscrimination in employment and to take affirmative action to employ and advance in employment qualified persons without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.
Other details
Pay Type
Salary
Min Hiring Rate
$105,000.00
Max Hiring Rate
$130,000.00
United States
Virtual
Share this job:
It is the policy of the Project Management Institute to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
