Amentum is looking for a Service Order Dispatcher to join our team in our Springfield, VA location.

TS/SCI clearance is required.

The selected candidate will:

• Receive work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor.
• Receive, record and distribute work orders to service crews upon customer's requests for service on facilities and equipment. Perform reconciliation of inventories.
• Record information, such as name, address, location, equipment to be repaired, or service to be rendered.
• Prepare work order and distribute to customer, service crew and/or craft supervisor.
• Schedule service call and dispatch service crew via telephone or radio.
• As function of Customer Service, notify customer of actions being taken and follow up to ensure satisfactory performance of services.
• Maintain detailed records of service calls, work orders, and metric data.
• Dispatch orders; coordinate with other dispatchers, departments and customers to relay messages and special instructions to mobile crews, using telephone and radio.
• Identify emergency issues and notify customers and management in timely manner.
• Coordinate timely response to alarms and emergency calls. Assist customers in dealing with emergency situations.
• Conduct daily Quality Control checks on all work order entries.
• Maintain, coordinate and annotate all updates, delays, progress notes and reschedules using computerized Maintenance Management System.
• Provide monthly reports on work order statistical issues as requested by management.
• May provide IDIQ support and assistance.
• Maintain data quality and maintain Technical Reference Library.
• Perform all other position related duties as assigned or requested.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Labor Law Posters

EEO including Disability/Protected Veterans