NY1497604

1

High School Diploma/GED

2 years

$17.50 - $23.82 hourly

Full Time Regular

First Shift (Day)

Not Specified

A Customer Support Representative (CSR)/Teller Support Specialist is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor and the teller line. The person in this position will routinely move between the customer service desk and teller line as needed. <BR>A CSR/Teller Support Specialist must be able to adapt well in the face of workplace stressors such as customer service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. <P>Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts, cashing checks, etc.) with a professional attitude on both the teller line and platform: <LI> Determine customer needs, explain and sell products and services <LI> Telephone customers to schedule sales appointments and promote products <LI> Participate in branch prospecting efforts <LI> Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. <LI> Serve as a liaison between customer and operational areas <LI> Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines <LI> Ability to understand directions and adhere to established policy and procedures <LI> Able to remain focused <LI> Other related duties as assigned or directed <LI> Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all job-specific requirements in a timely fashion <P>Qualifications: <LI> High School Diploma or GED required <LI> Internal product knowledge and teller training <LI> Accurate and proficient math <LI> Documentation skills with attention to detail <LI> Excellent interpersonal and communication skills <LI> Clear thinking and ability to stay focused <LI> Must be able to consistently demonstrate the Company's core values: a strong work ethics, integrity, respect for others, responsibility, transparency and humility <LI> Two (2) years of bank and/or customer service normally required<P>