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Client Delivery Executive
Date Posted: 11/24/2023
Job #: 2811806
Location: Englewood
Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG. At
CSG, you're more than your resume. We want your diverse perspective and
unique background to help us enrich the work we do together. We believe that
by channeling the power of all, we make ordinary customer and employee
experiences extraordinary. Channel the power of YOU and begin the journey to
becoming a CSGer.
What you'll do
You will report to the SVP Go-To-Market and will work closely with both the
Strategic Sales team and the Customer Success team for your 1-3 key clients
Create the overall strategy for the client's program delivery across
multiple projects
Understand the account in terms of their business model, business
challenges, and overall customer engagement processes
Help shape client interest in our solutions to solve their urgent business
challenges
Ensure consistent messaging to clients and help gather the voice of the client
information to provide feedback to evolve our product and solution offerings
Create and maintain documented delivery plans which capture the overall
project scope, requirements, cost-benefit analysis, risk assessment and
related mitigation plans, as well as the success metrics to assess progress
at each stage in the delivery lifecycle
Plan and manage the execution of all customer projects to meet or exceed
quality, profitability, stability, timeline, and customer experience metrics
...
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