Job Description
County Inn and Suites is hiring for 1st and 2nd Shifts for Front Desk Coverage. to apply, please come to our location in Marion, OH - 2091 Marion Mt. Gilead Rd., to fill out an application.
Job Purpose:
Serves guests by completing registration; controlling room assignments.
Duties:
* Welcomes guests by greeting them; answering questions; responding to requests.
* Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.
* Establishes credit by verifying credit cards or obtaining cash.
* Directs guests to room by showing location on hotel map; calling bellhop.
* Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
* Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
* Maintains records by entering room and guest account data.
* Collects revenue by entering services and charges; computing bill; obtaining payment.
* Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
Skills/Qualifications:
Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening
