Job Description

Purpose of Position:
Under the supervision of the Referral Center Team Manager and Department Director, the Referral Center Associate is responsible for receiving, processing and tracking referrals for service; providing information to the public. Responsible for compliance with all Agency policies and procedures.

Description:
Applies critical thinking to appropriately prioritize and triage calls, faxes and CCHC report information to Intake RNs, clinical staff and schedulers.
Works collaboratively and professionally with other members of the health care team to ensure quality of services and patient safety.
Maintains current knowledge of agency policies, procedures, objectives and current documentation requirements to meet regulatory standards.
Obtain required clinical information that will enhance the admitting clinicians? ability to conduct patient centered assessment in the home.
Communicates information processed in the department to the appropriate managers, clinical staff, schedulers and other support staff.
Transcribes information from community partners to the appropriate clinical documentation and communication software programs.
Triages telephonic requests for services appropriately and provides information regarding agency services and program to the public.
Prioritizes, collates and distributes referral information to schedulers, clinical, reimbursement, and accounts receivable.
Verifies documents and reports specific payer eligibility and benefits for AR and Reimbursement.
Other duties as assigned.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization?s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

Qualifications:
High school diploma or GED required. Associates Degree, Medical Assistant or Medical Secretary preferred.
Word processing/data entry skills and knowledge of the use of basic office equipment required.
Knowledge of medical terminology required.
Customer service, problem solving, critical thinking, and interpersonal skills required.
Two years? experience in the medical field, health insurance or home care industry preferred.

Schedule Details:
37.5 hours per week, 8a-4p, Monday-Friday, rot. weekends and occ. holidays