Job Description
Job Summary:
The Benefit Support Analyst II is responsible for reviewing and breaking down complex medical business requirements into configurable requirements and collaborating with the configuration team throughout the end-to-end implementation of new, existing, and modified benefits.
Essential Functions:
Create and maintain benefit grids with annual and ad hoc changes
Create, maintain, review, and analyze configuration templates to validate benefit requirements and regulations are accurate; collaborate with policy and markets to confirm and resolve conflicts
Perform peer review of configuration templates and provide documentation of results within the defined SLA guidelines; identify opportunities for process improvement
Communicate effectively with various internal departments to enhance cross-functional awareness, promote process improvement, and identify root cause resolution of issues
Participate in the annual benefit change process with Product Management and Benefit Analysts as appropriate per market
Utilize reports to analyze data to assist with issue resolution
Adhere to defined SLAs while also accommodating urgent requests
Incorporate critical thinking skills, discretion, and independent judgement into the analysis process to determine the best course of action for each issue/task
Participate in the review and update of the SOPs
Update and maintain the data management tool
Attend and support internal/external meetings
Participate in projects as assigned
Assist in the training and development of new hires and continuous training for peers
Assist with the Quarterly Code process
Perform any other job related instructions as requested
Education and Experience:
Bachelor's degree in a related field or equivalent years of relevant work experience is required
Minimum of two (2) years of medical benefit plan design and/or configuration experience is required
Configuration experience (Facets or equivalent system) preferred
Managed Care or healthcare experience is preferred
Competencies, Knowledge and Skills:
Intermediate computer skills with Microsoft Suite
Proven understanding of database relationships preferred
Knowledge in CPT, HCPCS and ICD-CM Codes
Working knowledge of other claims related reference data, such as types of bill, revenue codes, places of service
Proven understanding of the upstream and downstream impacts of code level benefit details
Problem solving skills
Communication skills both written and verbal
Ability to work independently and within a team environment
Attention to detail
Knowledge of Medicare, Medicaid or Marketplace medical insurance benefits
Claims processing knowledge preferred
Ability to work in a fast-paced environment managing multiple priorities
Ability to build and maintain strong working relationships with cross-functional teams
Knowledge of regulatory requirements of Outpatient Prospective Payment System (OPPS) and other payer requirements preferred
Ability to break down complex benefit requirements
Excellent organizational skills and ability to meet deadlines
Strong interpersonal skills and high level of professionalism
Facets or other systems knowledge/training preferred
Licensure and Certification:
AAPC Coding designation preferred
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$61,500.00 - $98,400.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Salary
Competencies:
- Create an Inclusive Environment
- Cultivate Partnerships
- Develop Self and Others
- Drive Execution
- Influence Others
- Pursue Personal Excellence
- Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law.
