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Collection Specialist
Date Posted: 05/06/2024
Job #: 3079762
Location: Englewood
Description
Compensation: $20-25/hr + bonus based off experience
Shift: Monday thru Friday, 9am-6pm *Requires a mandatory Saturday, once
a month from 8am-12pm*
The Collection Specialist role is responsible for providing world class
customer care to our customers. This position will provide an exceptional
level of customer service by taking ownership and responsibility for all
activity occurring at Cornerstone Servicing and ensuring customers are
educated regarding all hardship assistance options offered.
Key Responsibilities:
Responsible for negotiating payment arrangements, keeping our borrowers in
their homes and keeping loans from turning into 30+ days past-due
Maintaining an open line of communication with the borrower(s) after
payment is received, allowing for early intervention and preempting future
delinquencies
Utilize all available skip tracing tools to locate borrower whose current
contact information is inaccurate
Manage inbound and outbound calling queues via automated calling system
Continuously improve knowledge base and skillset to ensure maximum level of
customer satisfaction and world class customer experience
Perform other job-duty related issues as assigned
Qualifications:
High School Diploma, GED, or equivalent experience
Minimum 2 years of experience in mortgage servicing
...
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