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Customer Service Representative
Date Posted: 03/11/2024
Job #: 2986451
Location: Denver
For over 100 years, the Dumb Friends League has been working to end pet
homelessness and animal suffering by providing a strong and steadfast voice
for those who cannot speak for themselves. As the largest community-based
animal welfare organization in the region, we care for more than 20,000
homeless pets and horses each year at our four facilities and are a national
model in animal welfare. This opportunity is located at our Leslie A Malone
Center in Denver.
Purpose of Position: Provide exceptional customer service to our patrons,
ensuring a smooth and orderly flow of patients through the hospital. This
position works directly with underserved community members and their pets to
provide high quality, affordable veterinary care for sick and injured pets.
Responsibilities
Set a positive tone for each visit by greeting patrons and pets in a
professional and friendly manner.
Ensure patron check-in and discharge processes are smooth and efficient.
Manage shelter calendar by accurately scheduling, confirming, and
canceling appointments.
Answer phone calls professionally, courteously and in a timely manner.
Accurately enter patron payments and create end-of-day reports.
Prepare, update and maintain patient and client records.
Assist with educating patrons on basic shelter and veterinary information and
procedures.
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