Job Listing
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| Job ID: 14054976 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Service Advisor |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
I-State Truck Center is looking for an experienced Parts to Service Counterperson for our Farmington, Minnesota location. We are offering highly competitive wages!
Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. We're looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you.
Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,500 employees in its corporate office and five operating units - Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment.
At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day!
This position is Monday to Friday!
Service Advisor Responsibilities:
Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer.
Assist fellow service office employees with managing schedule and workload.
Manage technician time and monitor repair progress for maximum efficiency.
Work with parts department by gathering information to complete repair estimates before updating customer for approval.
Work with outside vendors for sublet work needed on customer units.
Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.
Service Advisor Requirements:
Basic computer skills and knowledge
High school diploma or equivalent
Excellent communication and time management skills
Strong problem solver with the ability to think outside of the box.
3 Years of Truck or Automotive Service Writing Experience Required
Service Advisor Qualities:
Positive attitude
Solid written and verbal communication skills including excellent customer service and phone skills.
Organized and able to manage time wisely.
The desire to succeed in a day-to-day challenging position.
Mechanical Experience
Computer Skills (Excel, Word, Excede OS)
Employee Benefits
Competitive Wages - Be paid your worth!
Tool program - available
Tuition assistance - for educational and ongoing career growth
Health, dental and vision coverage - begins on the first day of the following month.
Paid Time Off - (PTO) starts accruing day one of your full-time employment.
Holidays - 6 Holidays and 2 Floating Holidays per year
401(K) - with company matching.
Long Term Disability - Supplied
Short Term Disability - Supplied
Life Insurance - Supplied
Healthiest You - Virtual Health Care paid by Interstate.
PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
Pet Insurance - We care about our furry friends!
Employee Discounts - available on products and services
Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
Paid Health and Well-being screening - for employees and their spouse
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
#ZRAPPLY
#ITCRT
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Refer to ID 79253018 when applying |
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