Vice President, Case Management Operations
(Remote considered)
- Lead the Case Management Operational teams for dedicated Optum client accounts for onsite delivery and outcomes.
- Accountable to meeting or exceeding operational and contract Service Level Agreements.
- Establishes and maintains service roadmaps to develop an integrated, innovative solution across all Care Management services.
- Provides input to consulting leadership for the direction of care management for Optum-client partnerships.
- Member of matrix leadership team accountable for performance, alongside Optum business unit leaders.
- Works closely with internal business stakeholders to establish integrated, best-in-class solution designs and translate strategies into specific initiatives that advance business goals.
- Manages service deployment and closely monitors performance, working with finance and pillar leadership with the goal of financial viability and operational excellence.
- Partner with educational and compliance and auditing program leadership to ensure high standards of performance.
- Resolves business problems through risk mitigation to ensure seamless service execution and high level of patient experience.
- Builds a collaborative culture of partnership between operations and transformation.
- Drives clear, concise lines of communication with all internal and external partners to ensure efficient and effective implementation of operational initiatives.
- Develops and delivers clear and concise updates to senior leadership within Optum and client.
- 15 + years of health care industry experience, including experiences with a health system or provider organization
- 7 + years of program/project management experience
- Advanced level knowledge of care coordination and hospital operations
- History of driving major initiatives across complex organizations
- Demonstrated self-starter with solid planning organization, analytical and problem-solving skills
- Proven track record of building and influencing relationships with external and internal executives and stakeholders, as well as leading, influencing and managing a large matrix workforce
- Solid presentation, written and verbal communication skills, including well-developed interpersonal skills
- Ability to travel up to 80% of the time
- Graduate degree in related field (e.g. MBA, MHA, or equivalent)
- Experience improving inpatient care delivery efficiency in a management capacity
- Proven application of change management methodologies in hospital inpatient operations
- Solid understanding of hospital cost and financial performance drivers
Additional Job Detail Information
Requisition Number 2213387
Business Segment OptumInsight
Employee Status Regular
Job Level Executive
Travel Yes, 75 % of the Time
Country: US
Overtime Status Exempt
Schedule Full-time
Shift Day Job
Telecommuter Position Yes
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