WPM is searching for an experienced Service Manager to lead properties' maintenance operations at our Butler Ridge and Westview Commons communities! The Service Manager leads a team which completes daily maintenance operations for the property. They will be responsible for scheduling contractors, managing work orders, apartment turns and resident concerns. Previous experience as a residential maintenance manager strongly preferred. Your job as one of our Service Managers is to leadthedaily maintenance operations for one property or a portfolio of properties.
As a Service Manager, some of your responsibilities will include:
Leading the maintenance team in diagnosis and repair in areas such as: HVAC, Electrical, Plumbing, Carpentry, Drywall, Flooring, General Maintenance, and unit turnover
Working to achieve the operational goals of the property within Company policies/guidelines
Conducting property inspections regularly, identifying interior and exterior work that needs to be completed
Managing move-in and move-out processes
Scheduling and executing routine preventative maintenance
Updating work order systems, generating work orders, and directing service team
This positionis idealfor those that enjoy and have experience in maintenance and supervisory roles,and for those with experience in managing a system to fulfill service requests in a timely manner.
Required Knowledge, Skills, and Abilities
HVAC certification
CAM-T preferred
Demonstrated plumbing, electrical, and carpentry skills required.
Knowledge of OSHA safety rules and regulation.
Excellent time management and prioritization skills.
Ability to communicate in writing, drafting performance reviews and responding to emails.
Excellent verbal communication skills with residents and staff.
Superior customer service skills with ability to respond to clients with diplomacy, tact and patience.
Ability to quickly learn new technology and computer applications.
Demonstrated sensitivity to different cultures.
Valid drivers license and reliable transportation required.
Education and Experience
High School Diploma or Equivalent
Five years experience in commercial or industrial setting
Experience supervising a team, including acting as a role model for others, selecting and training new staff, providing mentoring and coaching to junior staff to develop professionally.
