WI3660960

1

Vocational Degree

Associate Degree

First Shift (Day)

40

JOB REQUIREMENTS: Job ID: 20667 Job Title: User Support Specialist JOB
DETAILS: This position delivers strategically significant and
specialized information technology support services to end users in
support of UW-Stout\'s institutional technology operation. Reporting to
the Director of Client Technology Services (CTS), this position provides
guidance, technology road mapping, and technical support for end users.
In addition to this, the User Support Specialist is responsible for
supporting the eStout Student Laptop Program, the PC Repair program, and
consultancy services with UW-Stout departments. Services include support
of student, faculty, and staff computers, maintenance of Stout
inventories, as well as documentation and consultation on computer
related technologies. APPLICATION INSTRUCTIONS Complete applications
received by end of day, May 1, 2024 are ensured full consideration.
Applications will be accepted until the position is filled. To apply,
click on the APPLY button or go to:
https://www.uwstout.edu/about-us/careers-jobs Applicants will need to
complete all required fields and attach all required documents prior to
submitting the online application. Note: Once you have attached your
materials and submitted your application you will not be able to go into
the system and change them. Required application materials: 1. Cover
letter\* 2. Resume 3. Names and contact information for a minimum of
three (3) professional references \*Please use your cover letter to
speak to each of the Minimum/Required Qualifications for this position
as listed above. For each required qualification, describe your relevant
experience, using specific examples from your work history to illustrate
how your experience satisfies the requirement. Before starting the
online application process, we recommend you preview the frequently
asked questions (FAQs) available at: https://kb.uwss.wisconsin.edu/21900
It is the policy of UW-Stout to provide reasonable accommodation to
qualified applicants with disabilities. If you need assistance, or
accommodation in applying because of a disability, please contact us
using the information below. Employment opportunities will not be denied
because of the need to make reasonable accommodation for a qualified
individual\'s disability. For questions regarding this position or
recruitment, please contact: Search Chair: David Ackley Email:
ackleyd@uwstout.edu If you need assistance with the online application
process or if you submitted your application prior to uploading all of
the required application materials, please contact: Search Coordinator:
Gretchen Metzler Email: metzlerg@uwstout.edu \*\*\*\*\* OTHER EXPERIENCE
AND QUALIFICATIONS: Minimum / Required - Associate\'s degree in
Information Technology, Computer Science, Business Administration, or
related field or equivalent education and/or experience - 3 + years
experience in a technical environment - Strong customer service
orientation - Excellent interpersonal and communication skills -
Effective troubleshooting techniques - Knowledge of Service Desk
ticketing systems - Knowledge of the technologies related to personal
computer systems - Experience supporting Macintosh or Windows operating
systems Highly Desired - Bachelor\'s degree in Information Technology,
Computer Science, Business Administration, or related field - Experience
with Service Frameworks (i.e.: ITIL) - Experience with technology
inventory and asset management - Project management experience -
Experience mentoring entry level technical staff - Experience supporting
both Macintosh and Windows operating systems - Excellent organizational
skills - Experience in K-12 or higher education - Demonstrated
experience identifying trends and patterns to technology issues -
Knowledge of Microsoft products, including but not limited to, Microsoft
365 - Experience providing hardware support for Apple and PC Devices -
Experience supporting mobile devices - Knowledge of basic principles of
classroom technology support \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: www.careers.wisconsin.edu

Attn: Human Resources - UW - STOUT
712 Broadway St S Rm 203
MENOMONIE, WI 54751