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Onsite - Work onsite all of the time

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Position range in Alaska

$47k - $78k

Per year

Sales Consultant (Relief) Matanuska Telecom Association Occupation: Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Location: Palmer, AK - 99645 Positions available: 1

Job #: 670997 Work At Home option: Not Specified

Posted: 4/18/2024 Updated: 4/19/2024 Expires: 6/17/2024

Source: AlaskaJobs Site: AlaskaJobs

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Job Requirements

Job Properties

Job Description

We are searching for an experienced Sales Consultant (Relief) at our Sun Mountain facility.

Primary Duties and Responsibilities:

The mission of the department of Sales is to retain and grow market share by selling the right products to customers while building loyalty and trust with MTA.
SUMMARY OF POSITION'S ROLE
The Sales Consultant (SC) supports and meets the departmental mission statement by serving residential customers on the phone or in person. The role of the Sales Consultant consists of four main areas in order of priority: 1) Achievement of Residential Sales Goals; 2) Superior Customer Service; 3) Teamwork; and 4) Professional Growth.
Illustrative Tasks

Achievement of Residential Sales Goals
Establishes good rapport with prospective and current customers
Ascertains and analyzes the needs of customers
Promotes MTA products and services
Meets sales goals for each product line
Promotes a positive image of MTA
Increases sales by cross selling, up-selling, and add ons
Promotes sales campaigns
Attends sales training
Identifies areas that need improvement in customer meetings and calls
Works toward fine-tuning sales abilities
Stays current on competitive information
Makes outbound calls to prospective, current and former customers, as directed
Meets regularly with Supervisor to discuss sales performance
Establishes action plan to improve sales skills
Engaged in active participant in all sales training programs
Superior Customer Service
Greets customers with a smile
Answers incoming Sales calls to MTA
Processes additions, deletions, and changes with accuracy in accordance with customer requests and MTA policies
Receives customer payments of cash, checks, debit cards, credit cards, and other MTA approved forms of payments at specified retail locations
Process appropriate customer credits due to MTA error, promotional, retention or under direction of MTA management
Completes daily bank deposits and sales summaries accurately in specified retail locations
Distributes proper equipment and materials to customers in office
Performs special projects including, but not limited to, web hits, CS call backs, CS requests, voicemail messages, audit reports, and service orders
Maintains local office inventory of communications equipment and office supplies to ensure proper inventory levels to meet demands
Responds and resolves customer inquiries and complaints via approved mediums
Follows established processes and procedures to ensure technical accuracy
Performs duties independently and expeditiously while following MTA guidelines
Builds and improves customer satisfaction, loyalty, trust, and confidence in MTA
Analyzes situations and accurately recommends or implements effective solutions
Teamwork
Projects positive attitude
Supports team environment in department
Interacts with other departments to promote sales and excellent customer service
Participates in departmental and or company meetings
Assists with training of new SCs on products and procedures
Works toward increasing overall productivity
Performs special projects as directed by Supervisor
Professional Growth
Stays informed on new service offerings, rates and tariffs
Manages time effectively
Remains current on MTA standards and procedures for processing
Attends product and process training for professional development
Identifies areas that need improvement in customer meetings and calls
Meets regularly with Supervisor to discuss sales performance
Establishes action plan to improve sales skills when directed

The Sales Consultant is also responsible for other duties as assigned.

Required Qualifications:

KNOWLEDGE, ABILITES and SKILLS

Takes initiative to sell
Overcomes objections and closes the sales
Likes to interact with prospective and current customers
Displays initiative and resourcefulness in assisting customers
Able to calm angry customers
Good customer etiquette, including friendliness and politeness
Pleasant speaking voice with clear articulation
Active listener
Superior communication skills, both oral and written
Excellent skills in organization, multi-tasking, follow through, time management, and attention to details
Able to type with proficiency and accuracy using MTA approved software programs
Familiarity with office machines, such as 10-key calculators, copiers, printers, telephones, scanners, faxes, and personal and networked computers
Dresses professionally in accordance with the MTA policy
Attends work on a regular basis and on time in accordance with the MTA attendance policy

MINIMUM QUALIFICATIONS and REQUIREMENTS
APPLICATION PROCESS:
A cover letter, resume, and the MTA Employment Application Form must be submitted to the MTA Department of Human Resources.
DRUG SCREENING:
MTA requires all applicants, who are offered positions at MTA, to submit a drug screening exam as a condition of employment.
WORK SCHEDULES and REPORTING LOCATIONS:
SC work schedules may include weekdays, evenings, and weekends and the SC may be temporarily assigned to work at any MTA office in accordance with the Collective Bargaining Agreement.
DRIVERS LICENSE:
Valid Alaskan Driver’s License required.
EDUCATION:
High School Diploma or GED required.
WORK EXPERIENCE:
Two years of documented experience in inside sales, customer service, retail, or management preferred.

*full (PDF) job description available upon request*

Employment Type: Relief
Compensation Type: Hourly Wage

MTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here :
mta.csod.com/ux/ats/careersite/4/home/requisition/667?c=mta

Employer Research

Matanuska Telecom Association
Is a Private Sector employer with 3 locations
http://www.mtasolutions.com

Company Profile:
(Confidential)

250-499 employees

Jobs from this Employer

See all jobs from Matanuska Telecom Association

Location/Work Site Information

Address: 1740 S Chugach St., Palmer, AK 99645

Work At Home option:

Public Transportation Accessible:

Yes

Location/Work Site Industry (NAICS):

Power and Communication Line and Related Structures Construction (237130)

Cost of Living:

View cost of living information based on this location

Compensation and Hours

Salary Range: Not Available Will discuss with applicant Benefits Provided: Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular

Day Shift

Evening/Swing Shift

Night/Graveyard Shift

Rotating Shift

Split Shift

Flexible Shift

12AM

12PM

Hours per Week:
Hours Vary

View what local employers are paying Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Work Experience

Minimum Experience Required: 24 months

Education and Training

Minimum Education Level Required: High School Diploma or Equivalent

Required License/Certification: No

Related Education Opportunities

Skills Required

View this employer's job skill requirements

View typical Tools and Technology skills used by Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

View the personal skills that are typically associated with individuals that work as Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Specialized Job Requirements

Occupation Information

Occupation:

Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Other Matching Jobs:

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Other Related Jobs:

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Job Distribution:

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Supply and Demand:

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Future Employment Outlook:

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Other Employers:

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Jobs Available

This section shows the number of job openings advertised online in Matanuska-Susitna Borough, AK for Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products and for the related occupational group of Sales and Related Occupations on May 24, 2024 (Jobs De-duplication Level 2).

This table contains Occupation, and Job Openings
Occupation	Job Openings
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products	1
Sales and Related Occupations	56

There were 1 job openings advertised online in Matanuska-Susitna Borough, AK for Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products on May 24, 2024. There are also 56 job openings advertised online for the related occupation group of Sales and Related Occupations in Matanuska-Susitna Borough, AK on May 24, 2024.

Source: Online advertised jobs data

Career Ladder

Personal Requirements

Knowledge:

View the knowledge typically needed by Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Abilities:

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Work Styles:

View the personal characteristics that can affect how well Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products perform

Nature of the Work

Importance:

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Work Activities:

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Tasks:

View the specific tasks commonly performed by Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Working Conditions:

View the typical working conditions for Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Tools and Technology Skills:

View the tools and technology generally used by Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Occupational Videos:

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