Job Listing
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| Job ID: 13960637 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Receptionist, Patient Access |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
JOB DESCRIPTION FORM
Position Title: Receptionist,Patient Access Reports To: Manager, Patient Access
Department: Patient Access FLSA Status: Non-Exempt
Job Code: 3500042 Revised: 9/26/2022
Job Summary:
The Patient Access Receptionist is responsible for all patient registration duties including, clinic provider and walk-in clinic provider scheduling. This position is also responsible for central telephone duties and assisting patients/visitors with directions and escort/transportation.
Education, Training or Degree Required:(indicate preferred or required)
High School Diploma or equivalent (preferred)
Certification from college or technical school (preferred)
License/Registration/Certification Required: (will be primary source verified by HR)
No license, registration or certification required.
Accountability for All Employees:
Adheres to the Olivia Hospital & Clinic Employee and HealthPartners Values
Maintains confidentiality of the organization and patients
Reports any health/medical errors
Observes all Environment of Care policies and reports safety risks or hazards immediately
Knowledge, Skills & Abilities: (indicate preferred or required)
6+ months of related experience (preferred)
Verbal and written communication skills
Ability to problem solve and reach/implement reasonable solutions
Basic computer and keyboarding skills
Knowledge of medical terminology
Organizational skills
Customer service skills
Ability to work independently
Ability to handle multiple tasks at a time
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Essential Duties & Responsibilities:
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Direct patient inquiries or complaints to leader and/or submit an AWARE ticket to ensure satisfactory resolution.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and provide receipts for services.
Collect, sort, distribute, or prepare mail and/or courier deliveries.
Verify patient insurances.
Accurately verifies all demographic and benefit information through previous registration, direct contact and/or language translation line.
Responsible for monitoring incoming faxes and distributing as appropriate.
Register patients in a timely, effective, and accurate manner.
Responsible for provider scheduling templates and scheduling patients by provider and applicable template and appropriate time slots.
Participates in the patient admission process and appropriate chart completion.
Maintains privacy and confidentiality regarding patients, staff, and all pertinent information (HIPAA).
Additional duties as assigned.
Leader Responsibilities:
No leader responsibilities
JOB ANALYSIS
*Note: In terms of an 8-hour workday, "Occasionally" equals 1% to 33%, "Frequently", 34% to 66%, "Continuously", 67% to 100%.
In an 8 hour workday, employee must:
(Hours at full capacity for each activity)
Position None 1 2 3 4 5 6 7 8
Sit X
Stand X
Walk X
Employee's job requires he/she:
Activity Not at All Occasionally Frequently Continuously Comments
Bend/Stoop X
Squat X
Crawl X
Climb (8 feet) X
Reach above shoulder level X
Crouch X
Kneel X
Balance X
Push/Pull (25 lbs) X
Employee's job requires he/she:
Weight carried Not at All Occasionally Frequently Continuously Comments
Up to 10 lbs. X
11-24 lbs. X
25-34 lbs. X
35-50 lbs. X
51-74 lbs. X
75-100 lbs. X
Over 100 lbs. X
Job requires employee use hands for repetitive action such as:
Hand Repetitive Movements Simple Grasping Firm Grasping Fine Manipulating Comments
Yes No Yes No Yes No
Right Hand
Left Hand
Both Hands X X X
Does the employee's job require:
Activity Yes No Describe if Yes
Working on unprotected heights? X
Working on uneven terrain? X
Working on wet/damp surfaces? X
Operating moving equipment? X
Operating vehicles? X
Use of tools? X
Use of telephone? X Answering/directing incoming calls
Use of keyboard/computer terminal? X General duties
Working under time pressure? X
Working rapidly for long periods? X
Working alone? X Afternoon/weekend rotation
Close work? X Working with other Patient Access Clerks
Good vision (close/distance/peripheral & depth perc) X General duties
Good color vision? X General Duties
Good hearing? X General Duties
Good speaking? X General Duties
Reading? X General Duties
Writing? X General Duties
Simple arithmetic? X
Mathematics? X
Weighing and /or measuring? X
The work environment where the job is carried out:
Job environment Yes No % of Day Spent
Indoors X 100%
Outdoors X
At a desk or bench X 100%
In a car or truck X
In an office X 100%
Is the employee exposed to:
Exposed to Yes No Describe if Yes
Bloodborne Pathogens/Infectious diseases? X Occasional direct patient contact
Chemicals/respiratory hazards? X
Noise? X Phones, communication in reception area
Dust, fumes & gases? X
Extreme heat or cold? X
Cramped areas? X Behind reception desk with other colleagues
Working close to electrical current? X
Other hazards? X
Exposure Determination:
Category I Category II Category III
Tasks that routinely involve exposure or potential exposure to blood, body fluids or tissues. Tasks that do not routinely involve exposure to blood, body fluids or tissues, but exposure or potential exposure may be required as a condition of employment. Tasks that do not routinely involve exposure to blood, body fluids or tissues (persons in this category are not called upon to perform or assist in the emergency medical aid or to be potentially exposed in any other way as a condition of employment.
Yes No Yes No Yes No
X X X
For More Information: See Your Leader
This job description is not intended to be all-inclusive. The employee will also perform other reasonable related duties as assigned by the supervisor or management.
Management reserves the right to change job responsibilities, duties, and hours as needs prevail. This document is for management communication only and is not intended to imply a written or implied contract of employment.
Patient Access Representative
Revised on 9/26/2022
Page 11 of 11
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Refer to ID 78488027 when applying |
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