Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
Job Summary
Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. This position reports to a Team Lead, Site Manager or Practice Manager.
- Verifies insurance eligibility and obtains referrals for appointments per payer guidelines and when appropriate and records referral in EMR system for proper billing
- Reviews all appointments scheduled and ensures charts are up to date with all pertinent outside records, including in office testing reports
- Obtains recent lab work and hospital records for upcoming appointments
- Along with colleagues ssists with office workqueues and worklists to ensure proper charge drop and patients are not lost to follow up
- Greets and registers arriving patients, completes registration forms and verifies insurance
- Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
- Mails information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
- Collects co-payments and office charges as needed and explains office payment billing policies to patients
- Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, testing instructions, medical reports, etc.)