WI3673074

1

First Shift (Day)

40

JOB REQUIREMENTS: Why Badger Meter? Badger Meter is a leading global
water technology company, with a mission to preserve and protect the
world\'s most precious resource. For more than 100 years, cities and
businesses have utilized our innovative and trusted solutions to enhance
operational efficiency and conserve water while making it more
affordable, clean and resilient. Just like every drop counts, at Badger
Meter every employee counts because our contributions have a lasting
impact on the world! What You Will Contribute: The Supervisor-Technical
Support is responsible for managing a team of technical support agents
responsible for product and application support. The
Supervisor-Technical Support will consistently guide the team to prompt
issue resolution and continuously demonstrate professionalism while
maintaining a keen sense of quality and customer experience. This
position requires close collaboration with the Manager- Technical
Support and other functional teams to ensure the voice of customer
feedback is properly directed, and any customer related questions
addressed appropriately. Job Duties: \* Manage issue resolution
utilizing the proper escalation process ensuring all customer inquiries
receive responses in a timely and accurate manner. \* Proficiently
communicate technical resolutions to non-technical personnel \* Direct
supervision: manage, coach, and ensure proper training and development
of all team members. \* Work as a team member to provide direct support
for product, application, and performance questions received from
channel partners, direct customers, and internal Badger Meter employees.
(including rotational after-hours emergency support responsibilities) \*
Consistently guide the team to prompt issue resolution and continuously
demonstrate professionalism while maintaining a keen sense of quality
and the customer experience. \* Oversee the continuous improvement and
achievement of department KPIs and S.M.A.R.T. goals which define service
levels and standards (e.g. performance management system) \* Identify
and address staff training and coaching needs (e.g. product
cross-training, systems and, customer care skills), implementing and
maintaining a supervisor-led communication ongoing monitoring, coaching
and training program, ID and secure subject matter experts as needed \*
Participate in service improvement projects and initiatives, including
providing guidance on the systems and processes developed at Badger
Meter that directly affect customer and partners. \* Develop an
understanding of the needs of customer and supplier departments within
Badger Meter, developing strong and successful working relationships
with peers Education and Experience: \* Bachelor\'s Degree in Computer
Science, Information Technology or a related field preferred \* 5+ years
of related experience in Supervision, Help Desk, Customer Support,
Technical Support or a related field desired Qualifications: \* Basic
proficiency in Microsoft Excel, Word, and Outlook required \* Salesforce
experience or familiarity with similar software required \* Experience
in software support required Competencies: \* Execution: Ensuring others
contribute to organization strategies by focusing them on the most
critical priorities; measuring progress and ensuring accountability
against those metrics. \* Aligning Performance for Success: Focusing and
managing individual performance by helping others set performance goals,
and then tracking results and evaluating performance effectiveness. \*
Decision Making: Identify and understand problems and opportunities by
gathering, analyzing, and interpreting quantitative and qualitative
information; choose the best course of action by establishing clear
decision criteria, generating, and evaluati To view the full job
description please use the link below.
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\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA2MzU4Ljg3NzBAYmFkZ2VybWV0ZXJjb21wLmFwbGl0cmFrLmNvbQ