An employer is seeking a Tier II Desktop Support Analyst to work for a large equipment rental company in Fort Mill, SC. Responsibilites include:
Provides support to end users on a variety of issues. Identifies, researches and resolves technical problems
Responds to telephone calls, email and personal requests for technical support
o Team primarily handles tickets, chats and walkups
Documents, tracks and monitors the problem to ensure a timely resolution
Provdes as 2nd level (Tier II) support to other helpdesk technicians
Relies on expdrience and judgement to plan and accomplish goals
Performs a variety of complicated tasks, self motivated to identify and solve customer problems and to improve the service delievered by the CMIS department as a whole
Takes on added responsibilities to manage and administer customer support systems and departmental systems
Works with other deparment team members to insure good cross communication and cross training
Perform other duties assigned by the manager
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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2+ years in Desktop/Helpdesk/Service Desk Support Role
Knowledge of Ticketing systems, escalations
Excellent knowledge of PC based hardware and software systems
Troubleshooting experience
Excellent verbal and written communication skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.