WI3667392

1

$15 + hourly

Unspecified

40

JOB REQUIREMENTS: ESSENTIAL DUTIES AND RESPONSIBILITIES Performs tasks
as delegated by the Guest Services Manager and effectively leads guest
services in the absence of the Guest Services Manager; as well as
assists the Guest Services Manager with important tasks Assists with
check-ins, training checklists, interviewing, guest services department
meetings, labor management and associate accountability Reinforces
Festival culture, customer service, and performance expectations to all
Guest Services associates Develops key associates to take the next step
in the company Utilizes available coaching and evaluation tools Conducts
bagger training Directly oversees Guest Services activity to ensure a
positive guest experience and team environment Communicates department
priorities to Guest Services team and delegates responsibilities Manages
communication through emails, one to one meetings, department meetings,
etc. Ensures Guest Services operating procedures are known and followed
Ensures Guest Services cleanliness, maintenance, and sanitation Develops
and implements weekly/daily work plan for Guest Services Uses labor
tools to write a schedule that will meet the needs of our guests while
maximizing productivity to achieve the correct labor budget Manages
guest services staff levels throughout the day to coincide with actual
item and guest counts Weekly Accuracy- assists in the completion of,
posting, follow up with Bookkeeping/Loss Prevention and associates
including any disciplinary actions. Responsible for the department\'s
timekeeping accuracy. Communicate to HR regarding any missing time,
transferred hours, and schedule issues. Ensure all quality standards are
being met, including quantity expectations at 100% by 10 am and 5 pm.
Regular, timely attendance in compliance with the work schedule, and
adequate notice to find a replacement for occasional absences. Other
duties as assigned. QUALIFICATIONS To perform this job successfully, an
individual must be able to perform each essential job duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions One to three years previous leadership experience preferred or
equivalent combination of education and experience. High School
education required Ability to deal tactfully and effectively with
customers and all personnel Excellent communication and interpersonal
skills including an effective negotiation style Excellent planning and
organizational skills, with the ability to manage multiple and
constantly changing priorities Strong teamwork skills with the desire to
train and educate others within the organization Good oral and written
communication skills and the ability to handle a diverse crew in a
stressful environment Thorough understanding of all safety requirements
and company safety policies PHYSICAL DEMANDS AND WORK ENVIRONMENT The
physical demands and work environment described below are representative
of those that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform essential functions.
Stand in one place for long periods of time, bend, stoop, and kneel
regularly Full range of upper body motion and perform repetitive tasks
May be exposed to extreme temperatures Ability to work varied hours/days
including nights, weekends and holidays as needed WORK SCHEDULE TheGuest
Services Assistant Manageris a full-time hourly position. The work
schedule will include mornings, afternoons, evenings, weekends, and
holidays. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
festfoods.com/careers

Attn: Human Resources - FESTIVAL FOODS
308 N Shawano St
NEW LONDON, WI 54961