Customer Service Representative
Accutemp Engineering, Inc

Job Order #: 22046235

Stoneham, MA 02180

Full Time

40 hours per week

POSTED 1/21/2025

CLOSE DATE 4/21/2025

Job Description

Accutemp has been delivering top-tier HVAC, sheet metal, and pipefitting services across Massachusetts and southern New Hampshire since 1978. We are committed to exceeding customer expectations and maintaining long-lasting relationships through high-quality service and support. Our work culture thrives on continuous improvement, and we provide on-the-job training and opportunities for career growth, creating a home for excellence.

Why Join Us?

· Growth Opportunities: We invest in our team and encourage growth and development.

· Training & Support: Receive comprehensive on-the-job training and ongoing support to excel in your role.

· Impactful Role: You'll play a crucial part in delivering the best customer experience and be the voice of our company.

Position Overview This is a full-time, on-site role with a minimum of 40 hours per week, working in our Stoneham, MA office Monday through Friday. As a Customer Service Representative, you'll be at the heart of our operations. You'll manage high call volumes, act as a liaison between our services and customers, and ensure smooth scheduling and problem resolution. We are looking for someone who is highly organized, customer-focused, willing to train across departments and thrives in a fast-paced environment. While knowledge of HVAC is beneficial, it is not required as we provide training to get you up to speed.

What You'll Do:

· Engage with new customers, offering them a great first impression of our services.

· Ensure satisfaction through follow-ups and proactive communication.

· Identify additional service opportunities for customers.

· Efficiently respond to customer inquiries and resolve issues.

· Maintain accurate records in our customer database.

· Assist with administrative tasks to support operations management.

· Generate sales leads and conduct cold calls for potential business.

· Support branding efforts by managing our staff's clothing stock.

· Build lasting customer relationships through excellent communication.

· Handle complaints with care, providing timely and effective resolutions.

· Log leads generated through our marketing department.

What We're Looking For:

· Customer-Centric Approach: You have strong interpersonal skills and are passionate about delivering great service.

· Detail-Oriented: You can maintain accurate records and handle multiple tasks precisely and efficiently.

· Tech-Savvy: Proficiency in MS Word, Excel, SAGE, Operix and dispatch systems is an advantage.

· Problem Solver: You can think on your feet and find solutions quickly and effectively.

· Team Player: You thrive in collaborative environments and are ready to support both customers and team members.

Physical Requirements:

· The ability to sit for extended periods and frequently reach with hands and arms.

· Occasionally lift and move up to 25 pounds.

· Specific vision abilities for close-up tasks, including but not limited to using a computer.

Job Type: Full Time

Pay: $18.00-$23.00 per hour

Expected hours: 40 hours minimum

Benefits:

· 401(k) with 6% Match after one year

· Dental insurance

· Health insurance

· Employee Assistance Program

· Life insurance

· Paid time off

· Parental leave

· Professional development assistance

· Referral program

· Retirement plan

· Tuition reimbursement

· On-the-job training

· Growth opportunities

Shift:

· Day shift (please note this is not a hybrid role)

Experience:

· Customer service: 1-2 year (minimum)

Work Location:

· Stoneham, MA

How To Apply

If interested in this position please email Lisa with your resume and JobQuest ID# at: lchakalos-ryan@mhmncc.com

Address

10 Maple St Bldg. B
Stoneham, MA 02180

Get Directions

Shift

First

7:00 AM - 3:00 PM

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

$18.00 - $23.00 per hour

Benefits

Not Specified

Benefit Details

Name

HR

Title

Not Specified

Email

Not Specified

Phone

Not Specified

Address

10 Maple St Bldg. B
Stoneham, MA 02180

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