Summary of Position
The purpose of the Account Manager position is to create long-term relationships with the assigned portfolio of accounts (both existing and new) in the defined territory or as assigned. The Account Manager serves to understand the customer's demands, devises a plan on how to meet these demands, and generates sales for the company as a result.The Account Manager will manage service or sales of customer accounts with duties entailing estimating and analyzing records of present and past operations. The Account Manager will be responsible for building relationships and growing volume and maintain the company's existing relationships with a customer or group of customers to ensure a continued working relationship with Niles. The Account Manager will assist with expanding services Niles can provide and growing the volume of business already being provided to the customer. The Account Manager will manage the client account(s) they are assigned to. The Account Manager will serve as the interface between the Customer Service and the Operations Team at Niles.
Essential Duties and Responsibilities
Manage communication with assigned customers.
Understand customers’ corporate structure and decision-making processes.
Contract management as it relates to meeting the requirements of Maintenance Service Agreements (MSA’s).
Act as the customers representative inside Niles to ensure that the customer experience is positive and collaborate with various internal departments to ensure that they fulfill customers’ needs and expectations.
Understand customer requirements and work with Safety and QAQC to ensure all bid criteria are met.
Account Managers will work with the Estimating Team to bid projects and develop pricing strategy.
Understand project importance to enhance the customer relationship.
Working closely with the Operations Team at a project level so customer expectations are met/exceeded and anticipate future needs.
Working with field leaders to identify potential for relationship growth and understand field components to grow business and exceed customer expectations.
Ensure a successful customer onboarding process.
Support Business Plans to assist Senior Management Team in meeting strategic goals.
Conduct customer surveys to track company performance.
Manage relationships with existing customers to increase volume of work and introduce new services.
Collect and analyze data concerning customer behavior to understand changing needs.
Travel will be required (with some overnight).
Required Qualifications
- 3+ years of Sales, Marketing, Account Management background.
- Experience in industrial painting and/or roofing preferred or in general construction related industries.
- Estimating experience in a construction related industry is a plus.
- Proven track record of success building and maintaining relationships.
- Computer knowledge
- Excellent verbal and written communication skills and interpersonal skills
- Attention to detail.
- Analytical and problem-solving skills
Technical Skills
- Office Suite
- CRM – account management software
