WI3658762

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: JOB DESCRIPTION Position Type : Full time Type Of Hire
: Experienced (relevant combo of work and education) Education Desired :
Bachelor of Commerce/Business Travel Percentage : 0% Job Description Are
you curious, motivated, and forward-thinking? At FIS you\'ll have the
opportunity to work on some of the most challenging and relevant issues
in financial services and technology. Our talented people empower us,
and we believe in being part of a team that is open, collaborative,
entrepreneurial, passionate and above all fun. About the team: FIS is
looking for a seasoned Product Support Representative to support our
Digital retail and small business clients with internet banking, mobile
banking, bill payment, and related digital products. These are Online
Banking, Mobile, and Payment products within the Digital Client Care
organization. What you will be doing: You will be working in a team
environment, supporting FIS Digital One retail and small business
clients via phone, email, client portal interface, and chat support. You
will be required to handle complex calls/solutions that require analysis
and research. You will research multiple different issues
simultaneously, periodically as the subject matter expert, that require
demonstrated knowledge across multiple FIS Products. Provide in-depth
product support to FIS clients by resolving incoming inquiries. Respond
to client product inquiries via telephone, written emails, or chat
sessions. Research and recreate client issues, identify/document
application, and system interactions to support business processes. Use
interpersonal skills, product knowledge, and expertise to respond to
daily client issues and activities. Document client issues to support
product quality programs and product development. What you bring: 5
years of banking and/or treasury management experience Internet Banking
experience Strong analytical\... For full info follow application link.
FIS is an equal opportunity employer. We evaluate qualified applicants
without regard to race, color, religion, sex, sexual orientation, gender
identity, marital status, genetic information, national origin,
disability, veteran status, and other protected characteristics. The EEO
is the Law poster is available here:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf For
positions located in the US, the conditions below apply. If you are made
a conditional offer of employment, you will be required to undergo a
drug test and background check (including criminal record check) ADA
Disclaimer: In developing this job description care was taken to include
all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the
essential functions of the job may or may not have been described for
purposes of ADA reasonable accommodation. All reasonable accommodation
requests will be reviewed and evaluated on a case-by-case basis.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/CA737D5F53084E5A