Job Description
Cleveland-Cliffs is in search of an Associate IT Endpoint Engineer at our Headquarters office in Cleveland, Ohio. The Associate IT Endpoint Engineer is a member of the IT End User Experience (EUX) team and is responsible for the administration of enterprise level systems including Microsoft Endpoint Configuration Manager, Intune, IT security software, security patching, and encryption software. The Associate IT Endpoint Engineer assists in the design, development, implementation, and support of technical components of business applications. They assist with the development of specifications, test scripts, reports, interfaces, distribution packages and apps, images, templates, and documentation associated with EUX-managed applications. The Associate IT Endpoint Engineer also possesses a basic understanding of business processes that the technology supports. The primary role of the Associate IT Endpoint Engineer is both to enable IT site support personnel to efficiently and expertly support end-user devices and directly support end-user hardware by leveraging enterprise system management tools.
Summary of Responsibilities:
Assists in the design and development of programs, scripts, reports, interfaces, distribution packages, images, provisioning templates, replication of data stores, policies, procedures and system configuration
Provides technical/analytical support for applications and associated layered products frequently working directly with IT end user support personnel.
Performs troubleshooting using critical thinking skills and performs root cause analysis
Supports system administration, security, and hardware set up
Participates in smaller projects by assisting in the development of overall test plans
Assists in the development and maintenance of a comprehensive test suite for target applications
Provides input into technical standards
Supports system patches and upgrades
Participates in disaster recovery tests and planning
Maintains applicable professional certifications and current technical knowledge
Supports internal and external audit processes
Identifies opportunities to improve existing processes and solutions, keeping IT support personnel and the end user in mind
Minimum Qualifications:
Associate's Degree in related field or 3 years experience in IT
Strong communication skills, both written and verbal
Preferred Qualifications:
Microsoft Certified Systems Administrator
A+ certification
Network + certification
Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including top pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more!
Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail toor call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.
Cleveland-Cliffs Inc. is an equal opportunity employer – M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.
