Job Description
Company Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job Description
The RRD Marketing Solutions Assistant Account Manager serves as the day-to-day primary point of client interaction for all campaign activity - including email, MMS & SMS. The Assistant Account Manager is accountable for the accuracy, timeliness, and consistency of each campaign or program executed on behalf of the client.
In this role, the Assistant Account Manager will support a core RRD client and work directly with the client's CRM (Customer Relationship Marketing) Team. He/She will help our client expand on personalized ad / savings, expansion of their seasonal campaigns and other breadth driving campaigns across owned channels.
Responsibilities
Manage Email, MMS & SMS campaign process
Manage routine tactical activities (i.e., QC audits, status reports, billing reports, hours reporting) on assigned accounts with attention to detail and flawless execution
Develop ownership and day-to-day management of "small" scope projects - under the direction of Account Supervisors
Serve as key support and "back-up" person for Account Supervisor(s) for assigned accounts. Ability to interface directly with clients on their assigned tasks and responsibilities
Maintain flexibility to act in a variety of other roles (including some potential administrative duties) to support the Account Supervisors with a "whatever it takes" to get it done attitude
Coordinate with clients and other team members to organize status updates and meetings
Perform Quality Control checks and audits for accounts assigned at the direction of RRD Marketing Solutions Account Supervisor(s)
Gain "working knowledge" of ESP platform functionality and the breadth of RRD capabilities
Help RRD meet or exceed client expectations through effective project and campaign management
Manage billing and hours reporting process for assigned clients
Qualifications
Undergraduate business degree required. Marketing Degree preferred
Experience as an account or project coordinator/manager for a marketing, advertising, or direct marketing firm is preferred Detail-oriented
Ability to successfully coordinate multiple projects and/or campaigns in a fast-paced environment
Demonstrated interpersonal and relationship-building skills
Experience working within the SFMC, Adobe Campaign or similar ESP platform preferred
Proficient in Microsoft Office, especially PowerPoint and Excel
Some direct marketing (specifically direct mail production execution) experience preferred
Additional Information
Thenational pay range for this role is $52,500 to $93,400 / year. The payrange may beslightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance,maternity leave, adoption assistance, and employer/partner discounts.
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RRD is an Equal Opportunity Employer, including disability/veterans
RR Donnelley is an EEO/AA including Vets and Disabled Employer
RR Donnelley is an Equal Opportunity/Affirmative Action employer. The company’s policy is to select, place and deal with all its employees without discrimination based on race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation, protected Veteran status, genetic information or on the basis of any other status protected by applicable federal, state or local law.
