Medical Receptionist
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Tolland Primary Care, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Medical Receptionist to join our team. Medical Receptionist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Schedule: The hours are Monday through Friday from 7:00 am to 6:00 pm. A 40-hour work week to be determined by the practice manager upon hire. May be asked to float to other practices if needed.
Location: 384 Merrow Road, Suite J, Tolland, CT 06068
Primary Responsibilities:
- Greet patients and conduct check-in process:
- Collect or verify demographic information, including key demographic fields
- Load or update insurance information as needed
- Verify eligibility and flag appointment accordingly
- Scan insurance card(s)
- Collect co-payments and outstanding balances
- Post payments received in practice management system and provide system-generated receipts
- Acknowledge patients in PM
- Schedule appointments using approved scheduling guidelines
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care
- Monitor administrative tasks in the EHR and respond timely
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures
- Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
- Perform other duties as assigned
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED or higher
- 1+ year of receptionist experience
- Intermediate level of proficiency in Microsoft Office
- Able to travel 10% of the time to float to other practices as needed
Preferred Qualifications:
- Experience as a receptionist in a healthcare setting
- Experience working with an electronic health record (EPIC)
#RPO, #RED
Additional Job Detail Information
Requisition Number 2216160
Business Segment Optum Care Delivery
Employee Status Regular
Job Level Individual Contributor
Travel Yes, 10 % of the Time
Additional Locations
Tolland, CT, US
Overtime Status Non-exempt
Schedule Full-time
Shift Day Job
Telecommuter Position No
Similar Jobs:
Our Hiring Process
We want you to know what our hiring process looks like. Watch the video and find out what to expect along the way.
What It’s Like
Watch the video and hear how our employees describe what it’s like to work here in Customer Service.
Careers at Optum
If you want to use your abilities to help us challenge the status quo and achieve on our ambitious mission, this is the right place for you. We are creating and delivering quality health care solutions that deeply impact the health care system. And this means opportunities for people like you to grow and innovate with us.
Closing the GAP
Our team members help close the gap in health care. Take a closer look and see how Lisa helps members navigate a complex health care system.