Review Vacancy
The date on which the vacancy post was submitted.Date Posted 01/29/25
The last date that applications will be accepted.Applications Due01/31/26
This is the unique identifier for this vacancy.Vacancy ID179683
Indicates whether if this vacancy posting is part of the NY HELPS Program.NY HELPNo
The agency in which the vacancy exists.AgencyUniversity at Albany
The job title for the vacancy.TitleIT Support Assistant (Temp)
The job title for the vacancy.Occupational CategoryI.T. Engineering, Sciences
The salary grade for this vacancy. Salaries are determined by salary grade and bargaining unit.Salary GradeHourly
The collective bargaining unit to which this vacancy is assigned.Bargaining UnitPSNU - Professional Services Negotiating Unit (UUP)
The minimum and maximum of the salary range for this vacancy.Salary RangeFrom $23.68 to $23.68 Hourly
Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Employment Type Part-Time
Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Part-time Percent 50%
This indicates the type of job, typically permanent, temporary, or provisional. 'Provisional' means that the appointment will be temporary until the incumbent takes and passes an appropriate civil service examination. Appointment Type Temporary
Estimates the percentage of time incumbents of this vacancy will be required to travel. Travel Percentage 0%
This provides information on the expected workweek. Workweek Mon-Fri
The number of hours in the workweek, typically 37.5 or 40 for full time, or any other number for part time.Hours Per Week Approx. 18.75 hrs/week
Workday
If checked, the agency allows flextime. Flextime allowed? No
If checked, this vacancy includes mandatory overtime. Mandatory overtime? No
If checked, this agency allows compressed workweek scheduling. Compressed workweek allowed? No
If checked, this agency allows telecommuting for this position. Telecommuting allowed? No
The county in which the vacancy is located. County Albany
The street address where the vacancy is located. Street Address 1400 Washington Avenue
The city where the vacancy is located. City Albany
The state where the vacancy is located (the default is New York). StateNY
The zip code where the vacancy is located. Zip Code12222
The duties that the incumbent of the vacancy will be expected to perform. Duties Description The University at Albany's Office of Facilities Management seeks to hire a skilled and motivated individual that can support a diverse group of end users across the Office of Facilities Management. The successful candidate will be service oriented, possess excellent customer service skills, and have the ability to effectively communicate with customers over the phone, in person and by e-mail as they assist customers with a wide range of technical proficiency.
The IT Support Assistant works within the Administrative Services Unit and reports directly to the Information Technology Manager for the Office of Facilities Management.
Primary Responsibilities:
- Provide technical support for office equipment, computers, and peripherals, including printers, scanners, and mobile devices.
- Set up and configure university-supported hardware and software for employee use.
- Diagnose and resolve operating system, application, and connectivity problems related to email and network services.
- Respond to service requests and incidents in person, via email, telephone, or remote assistance.
-Stay updated with the latest web browsers, operating system updates, and university applications.
Functional and Supervisory Relationships:
Reports to IT Manager/Facilities Management
Supervises the following positions: None
May supervise employees as assigned (if no direct reports at time of filling position)
The minimum qualifications required for this vacancy. Minimum Qualifications Minimum Qualifications:
- Six college credits in computer or information science, OR twenty-four hours of vendor training in Help Desk/User Support operations, OR one year of satisfactory work experience in a Help Desk/User Support environment.
- Basic knowledge of Windows OS and computer hardware.
- Working knowledge of MS Office products, including Outlook
- Working knowledge configuring mobile devices (smartphones, tablets)
- Valid driver's license
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role
Working Environment:
- Typical office environment
- Field work throughout the University
- Heavy Lifting
Additional comments regarding the vacancy. Additional Comments To apply please visit: http://albany.interviewexchange.com/candapply.jsp?JOBID=185108
Some positions may require additional credentials or a background check to verify your identity.
The name of the contact person for this vacancy. Name Hannah DeNike
The telephone number to use for questions about this vacancy. Telephone 518-437-4700
The fax to use for this vacancy. Fax
Email address for emailing applications, or to ask questions about this vacancy. Email Address hr@albany.edu
Address
The street address of the contact for this vacancy. Street 1400 Washington Avenue
The city for the contact for this vacancy. City Albany
The state of the contact for this vacancy (the default is New York). State NY
The zip code for the contact for this vacancy. Zip Code 12222
Instructions for potential applicants.Notes on ApplyingTo apply please visit: http://albany.interviewexchange.com/candapply.jsp?JOBID=185108