WI3656736

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and
growing. We invest in our people. We care and make a positive
difference. Summary: Directs and manages the operations of New Business
Case Management.Responsible for staffing, development, coaching,
communication and salary administration. Has accountability for the
performance and results of the team and identifies and solves
operational problems. Primary Duties & Responsibilities: Directs and
manages the operations of New Business Case Management. Responsible for
staffing, development, coaching, communication and salary
administration. Independently leads and/or participates as a key
resource in complex, cross-departmental projects and initiatives.
Resolves operational problems that impact and strengthen internal and
external customers. Fosters a trust and communication within the work
groups which supports the business process efficiencies. Manages the
investigation and resolution of complaints pertaining to underwriting
requirements, vendors, administrative processes. Facilitate resolution
of technical underwriting outcomes with technical subject matter
experts. Collaborates with internal partners to track, trend and perform
root cause analysis around elevated product or service-related concerns.
Leverages data analytics to identify obstacles and continually improve
operations and the field/client experience. Strong understanding of our
business priorities and ability to identify technology that will improve
or enhance our network office, home office and client experience. Serves
as a liaison between the home office, network offices, and (when
applicable) vendors to facilitate the implementation and adoption of new
processes and/or technology. Provides assistance as needed with the
vendor service delivery oversight of a portfolio of third-party vendors
including paramedical examining companies, laboratories, medical record
retrieval companies, and other providers of underwriting requirements
services providing Life and DI medical, lay, and financial underwriting
requirements. May oversee and coach vendor/service escalations involving
communication and resolution between home office, field and vendor
leadership. Serves as communication liaison/resource, providing
technical problem resolution with field management, agents, company
management, other companies and insurance departments regarding
underwriting concerns and issues. You will develop, implement, and
monitor customer service standards for agency-level staff. Knowledge,
Skills, & Abilities: Bachelor\'s degree or an equivalent combination of
education and progressively responsible work experience. Minimum of five
years related professional level experience, preferably in a client
advocacy (insurance operations) function. Demonstrated ability to
understand overall Company/Insurance Operations customer service
needs/challenges. Demonstrated\... For full info follow application
link. EEO/AA Employer/Vets/Disability \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/69304303885B4F96 Qualified females,
minorities, and special disabled veterans and other veterans are
encouraged to apply.