Job Description Summary

Job Description

Essential Responsibilities

• People Leadership
  • Provide leadership to support multi-site service hub- Initiate and support staffing requirements, coaching, training, and corrective action concerning employees and contracted partners; and succession planning.
  • Own the safety culture within the hub- inclusive of contracted partners and customers.
  • Execute daily Plan of the Day calls – prioritize and manage dispatch schedule.
• Customer Point of Contact 
  • Customer focused approach to build long term relationships with customers to deliver business objectives and meet contractual requirements.
• Partner with CPM | Customer Performance Manager
  • Escalate customer concerns with priority
  • Partner with cross-functional teams like Sales, Commercial Operations, Sourcing, Finance, HR to meet the deliverables.
• Turbine Return to Service
  • Prioritize turbine performance to meet/exceed performance commitments.
• Multi-site leadership
  • Be innovative and engaged in all areas of facility operations aligned with individual site plans to include creative problem solving with LEAN thinking.
  • Lead operations within multi-site service hub ensuring weekly visits to each site;
    • Drive safety focus
    • Continue to grow customer relationship
    • Team engagement and development

Required Qualifications

• High School Diploma/or GED  
• Minimum of 5 years relevant experience inclusive of leadership,
• Minimum of 3 years experience in a field services or equivalent role in the energy industry,

Eligibility Requirements

• Ability and willingness to travel within the hub, may require overnights.
• Must maintain a valid driver’s license.

Desired Characteristics      

• Strong functional knowledge in Operations and Maintenance best industry practices, planning, organizing, coordinating, executing, and controlling the wind hub activities, productivity improvements, operational excellence in outage management.
• Strong leadership skills, ability to embrace and adapt to change and influence others.
• ​Associate or Bachelor’s degree from an accredited college or university.
• Technical Certification in Wind Energy or Electrical/Electronic field preferred.
• Advanced computer skills utilizing word and spreadsheet processing, e-mail programs, facility control and management systems, and computer diagnostic and troubleshooting tools
• Wind turbine or energy industry experience
• Advanced electrical, mechanical, and/or hydraulic experience, including use of hydraulic power tools
• Experience with heavy equipment required for facility maintenance with a working knowledge of crane and rigging requirements
• Comprehensive writing skills to meet contractual reporting obligations, as required
• Excellent interpersonal and leadership skills
• Ability, willingness, and adaptability to take initiative and work without direct supervision
• Advanced computer skills utilizing word and spreadsheet processing, e-mail programs, facility control and management systems, and computer diagnostic and troubleshooting tools
• Wind turbine or energy industry experience
• Ability to work with a wide variety of personnel at all levels inside and outside of the Wind Hub.