Skip to main content

University of Washington

If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email UWHires and we will be happy to assist you. jump to content

DIRECTOR, PATIENT FINANCIAL SERVICES
 

DIRECTOR, PATIENT FINANCIAL SERVICES

Req #: 244305
Department: UW MEDICINE - PATIENT FINANCIAL SERVICES
Job Location: Seattle - Other
Posting Date: 03/18/2025 
Closing Info: Closes On   03/31/2025
Salary: $11,000 to $15,000 per month 
Other Compensation:  
Shift: First Shift 
Benefits: This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here  

UW Medicine’s Patient Financial Services - Enterprise Revenue Cycle has an outstanding opportunity for a Director

WORK SCHEDULE
  • 100%FTE
  • Day Shift

    • POSITION HIGHLIGHTS
  • Directly reports to the Senior Director of Patient Financial Services (PFS)
  • Lead a team that serves the entirety of UW Medicine
  • Deliver outstanding customer service to our patients and enhance their overall experience

    • DEPARTMENT DESCRIPTION
    The Enterprise Revenue Cycle department is responsible for the technical components in Hospital Billing across UW Medicine. The successful incumbent will focus on Patients are First while securing timely collection of UW Medicine Accounts Receivables. Annual net revenue from PFS efforts exceed $3 billion a year.  This cash allows the medical centers to fund operations and achieve the capital and strategic initiatives that are required for continued growth and financial viability.

    JOB RESPONSIBILITIES
  • Ensure staff meets performance standards and internalizes Patient First Goals
  • Ensure consistent communication and coordinates problem solving among Revenue department (Patient Financial Access Services, Enterprise Records
         Healthcare Information, and Revenue Integrity), Compliance, IT, Finance and Reimbursement staff
  • Develop and mentor direct reports and team members to increased levels of performance and professional growth and leads by example in all areas
  • Assure education regarding regulatory standards for all areas of responsibility.  Monitor performance of all functions for compliance with Federal and State requirements
  • Respond to and investigate issues and compliance concerns reported by internal personnel, in partnership with the Compliance Office
  • Oversee the development of business and workflow requirements, future state workflows, workflow reengineering
  • Work with and be able to influence change among a multi-disciplinary group involved in patient experience management, including clinical and financial
         staff at multiple facilities
  • Seek out products and system improvements, and best practices that promote efficiency and standardization across the system
  • Identify needs and develop policies and procedures across facilities and disciplines
  • Sustain and establish new, Patient Financial Services related metrics to achieve best practices in performance
  • Propose, oversee, and manage departmental budgets for all areas
  • Budget accountability generally ranges from $5 - $25M in a director role

    REQUIREMENTS
  • Bachelor’s Degree (BA or BS) in business, finance healthcare, or a related field. Equivalent experience may substitute for degree requirement
  • Six to eight years of progressive healthcare revenue cycle experience in a Patient Financial Services role, complex academic, research, healthcare or governmental setting
  • Proven track record of holding payers accountable for timely and compliant payment for services including successful escalation of payer issues to
        regulatory or governing entities
  • Understands financial management and health care reporting.  Very strong analytical skills and strong working knowledge of Epic workflow and reporting
  • Possesses a working knowledge of various payment and coding systems, particularly the Outpatient Prospective Payment System (OPPS), Medicaid APG
         Grouper, HCPCS and CPT-4 coding schemas
  • Possesses a working knowledge of the UB-04, MA claim form, and the Claim Form-1500
  • Knowledge of medical terminology
  • Excellent project management, problem solving and analytical skills
  • Detail-oriented and independently motivated
  • Demonstrates knowledge and proficiency of standard MS Office tool set

    • ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
    UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center.    UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

    All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

    Become part of our team.  Join our mission to make life healthier for everyone in our community.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.