Job Listing
|
|
| Job ID: 14058143 |
|
| |
| Job Location: |
|
| |
|
|
| |
| How to Apply: | To see employer contact information, log in or register. |
| |
| Job Title: | Orthodontic Clinic Front Desk Representative |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
| |
| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
| |
| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
| |
| Experience Required: | Unspecified |
| |
| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
|
| |
| |
| |
|
| Job Description: |
Job ID361038
LocationTwin Cities
Job FamilyLR-Health Care NonProfessional
Full/Part TimeFull-Time
Regular/TemporaryRegular
Job Code5001
Employee ClassAFSCME Unit 4 - Health Care
About the Job
The University of Minnesota Orthodontics Clinic is seeking an enthusiastic individual to join their front desk scheduling team! This is a full time position with great benefits! The Front Desk Representative will serve as the first point of contact for patients and their parents/families/representatives coming in for care at the orthodontic clinic at the School of Dentistry. This person will greet, check-in, obtain paperwork and payments, and coordinate all other duties associated with receiving patients.
Hourly range for this position is $20.80-$25.99
Hours of work are Monday - Friday, 8:00am - 4:30pm.
Responsibilities include, but are not limited to:
Customer Service:
Care for each Patient, Student, Faculty, and Staff, as they would like to be cared for by:
Putting the patient first at every opportunity
Listening to understand each patient
Showing concern for each patient
Acting individually and with others to meet each patient's needs
Handling stressful situations with respect, concern, and in the appropriate manner to resolve the situation
Greeting patients, students, staff, faculty and the general public in a pleasant manner
Determining the nature and purpose of the visit and directing them to the specific destinations
Check-in
Check in patients in an accurate and professional manner
Identify and accurately collect co-pays or appropriate fees
Familiarize with insurance claims
Use computer-based systems to verify patient information
Understand and communicate benefit changes to members, or refer to appropriate resource
Communicate wait times in a diplomatic manner
Direct patients to the appropriate care area
Provide patients with appropriate forms, questionnaires, etc.
Follows proper cash handling policies and procedures outlined by U of M.
Collect fees from patients; calculate and give correct change, process payments received
Review demographic and insurance information, HIPAA compliance, etc.
Appointment Scheduling
Communicate provider and clinic availability in a professional manner
Schedule appointments in an accurate and timely fashion using computer system
Maintain knowledge of appointment scheduling practices, policies and procedures
Registration and Verification
Complete the registration process including review of the registration information for completeness and accuracy. Obtain further information, if necessary
Verify insurance eligibility, if necessary
Enter patient data in an accurate, efficient, and timely manner
Communication/Administration
Facilitate timely and accurate flow of communication between the clinic and scheduling coordinators
Answer telephone and respond appropriately to the caller depending on the caller's needs
Take and relay messages requiring follow-up to appropriate individuals
Prepare records and materials for new patient appointments
Assist with the clerical duties of the clinic, e.g., scanning, making copies, etc.
Schedule new patients and order interpreters when needed
Coordinate emergency schedule changes
Student/Patient Coordination
Provide scheduling and administrative support to students and residents of the dental school
Process appointment requests and patient/student transfers in a timely manner.
Communicate clinic and scheduling policies in a diplomatic manner
Qualifications
All required qualifications must be documented on application materials
REQUIRED QUALIFICATIONS:
Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years.
Must be able to communicate verbally and in writing; in clear, understandable English.
Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions
PREFERRED QUALIFICATIONS:
Experience as a receptionist or experience in a customer service position with both over the phone and in person communication with a diverse patient or customer base.
Experience using Edge to schedule patients electronically.
Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus.
Experience working in a fast paced orthodontics clinic
About the Department
The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. We are a regional resource to five states for dental education, consulting services, patient treatment, and ongoing continuing dental education.
We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators and research-scientists. We offer advanced degree programs in seven ADA-recognized specialties: endodontics, oral and maxillofacial surgery, orthodontics, pediatric dentistry, periodontics, prosthodontics and TMD and orofacial pain. We educate scholars in oral biology, dental hygiene and oral health for older adults. Dentists from other countries who wish to practice in the United States matriculate through our Program for Advanced Standing Students. Learners have the option to pursue a Masters in Public Health or a PhD alongside their DDS degree.
We are the only dental hygiene program in the state associated with a dental school. Offering programs at the baccalaureate and master of science level, our integrated program prepares oral health professionals to collaborate from their first day in the profession.
We became the first dental school in the nation to educate dental therapists in 2009. Dental therapists perform basic preventative services, drill and restore teeth for children and adults and remove primary teeth under the supervision of a licensed dentist. As of 2023, we have graduated 91 dental therapists from the program.
Our work affects virtually every person in Minnesota. We educate approximately 73% of the state's practicing dentists, 68% of licensed dental therapists, and 49% of dental hygiene educators. Our researchers develop and test restorative materials used by dentists around the world. We provide critical oral health care with more than 100,000 patient visits in our campus clinics and more than 16,000 patient visits at outreach sites in underserved communities throughout the state. We provide continuing dental education for 7,1000 practicing dental professionals each year.
The School of Dentistry is dedicated to creating a diverse, equitable, and inclusive workplace. Diverse teams, perspectives, and backgrounds create a strong and creative team that best serves the University's many communities, on campus and beyond. The University is an Equal Opportunity Employer. Black, Indigenous, people of color, LGBTQIA+, women, veterans, and members of historically underrepresented communities are highly encouraged to apply.
For more information, please visit our website,
Benefits
Working at the University
At the... For full info follow application link.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Refer to ID 79289452 when applying |
|