Client Service Representative - Veterinary Hospital
VCA South Shore (Quincy) is growing! In order to meet the needs of the pets and families in our community, we are adding to our administrative team. If you have a passion for pets and enjoy helping people, this is your opportunity to make a difference! We are looking for individuals with excellent customer service skills and a willingness to learn about veterinary medicine.
At VCA, our highly talented team of veterinary professionals work together to manage a diverse and stimulating case load. Self starters and critical thinkers succeed here, as do those who employ teamwork to achieve the best results. When talented people join forces instead of competing, our clients receive amazing service in line with our mission statement, “Where your pet’s health is our top priority and excellent service is our goal”.
We collaborate with our clients to ensure they feel valued, affirmed, and connected to their pets’ medical care. Our team of highly trained client care representatives and liaisons communicate with our clients 24 hours a day via phone, email and text. With every opportunity, we aim to exceed each pet owner’s expectations.
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
The health and well-being of your family is important to us, so we provide access to affordable medical, dental and vision coverage as well as a generous pet discount to care for your furry, scaled or feather family members.
As much as we love our work family we all need some time away to rest and enjoy life with our personal pets and family. We offer a set schedule, with rotating weekends to help you plan and enjoy your time off. Our substantial paid time off policy supports the work-life balance we all need. The longer you stay, the more paid time off you get to play!
It is our belief that our patients and clients should always be supported with the same level of care 24/7. To achieve this goal and acknowledge your dedication to work off hours, a generous shift differential for overnights and weekends is provided. Holiday hours that you work are double time and there is always a special meal planned. You will also be paid for holidays that fall on a scheduled workday, even if you are home celebrating!
To provide the knowledge and growth you seek; we have in house events and a continuing education allowance. We have a training system that allows you to level up when you are ready to take the next step in your career. Every day is a learning experience, and we encourage everyone to ask questions.
In addition to all the benefits above we also provide:
- Yearly uniform allowance
- Life insurance, disability insurance
- Discounts to vital services such as cell phone service, hotel and rental cars, Sketchers shoes
- Snacks and celebrations!
Our location in Quincy, Massachusetts is ideal for those that enjoy the beaches in the summer and mountains in the winter. We are just minutes from Boston and Cape Cod for plenty of recreational activities. We are seeking entry level candidates as well as experienced full time and part time client service representatives and liaisons.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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