THIS POSITION IS BASED IN THE CHARLOTTE, NC AREA

The Regional Veterinary Services Manager provides leadership, direction, mentorship and management for veterinary clinics to maximize the medical and financial results as well as the productivity of the veterinary medical teams. The Regional Veterinary Services Manager partners with the Regional Medical Directors and the Veterinary Medical Director of Surgical and Imaging Centers to ensure the locations are fully staffed and providing the highest quality veterinary care and client service while maximizing profitability. The Regional Veterinary Services Manager ensures excellent communication with the paraprofessionals, clients, veterinary and resort managers, HQ and alignment with the resorts.

Responsibilities:

• Live and exemplify Pet Paradise's mission and vision
• Responsibleforoverallperformanceofassignedregionof Veterinary Clinics and Hospitals
• Answeroperationalquestionsand issuesfrom Veterinary Managers and Technicians
• Assistinmonitoringoverallcustomersatisfaction
• Maintaincommunicationwithall Veterinary Managers & Veterinarians on aregularbasis
• Analyze Clinic performance and provide feedback, guidance, training and encouragement to provide positive results
• Assistinthedevelopingofnewoperationsproceduresandpolicies
• Assisttrainingdepartmentwithnew Clinics andongoingtraining
• Conductandattendregionalmeetingsforassignedregions
• Lead veterinary managers, technicians and assistants to provide the highest quality care and service to pets and clients
• Maximize efficiency, productivity and profitability while ensuring all decisions are made with compassion as our priority
• Manage the profitability and finances of the clinics to maximize growth and improvement
• Work with the Veterinarians and HR to select, recruit, develop and mentor teams to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results
• Partner with the Veterinary Managers to provide appropriate staff and manage schedules while controlling COGS and labor
• Approve paid and unpaid time off for continuing education, vacation, etc. to support the needs of the paraprofessionals and the clinics
• Demonstrate strong communication and provide positive, professional relationships with the resorts, team members, clients, veterinary and resort managers, regional managers and headquarters
• Ensure compliance with all clinic protocols, policies and procedures and with all local, state and federal laws
• Analyzes and interprets operational reports and identifies areas for improvement
• Collaborates with the hospital leadership to create an overall strategy and obtains buy-in and alignment with teams
• People management: Creates action plans, sets and manages goals, delegates tasks, and tracks performance
• Conduct Veterinary Manager performance reviews.
• Make recommendations for team training and development
• Mediate issues/conflicts; coaches and provides feedback to the teams
• Spearhead client relations: Develops, champions, and oversees client acquisition and retention initiatives. Directs and oversees tactics for increasing new client visits. Effectively assesses the quality of service and provides direction for enhancing quality
• Continuously build the Pet Paradise brand in connection with all medical and non-medical standards
• Perform other duties as assigned

Requirements:

• Bachelor's degree in business or related discipline preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Three years related experience required (health care, veterinary profession, service industry, etc.), including direct supervisory experience (includes hiring, associate development, etc.)
• Abletotravel 20% - 40%of time
• Veterinary technician certification, licensure, and experience preferred
• Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification preferred
• WorkingknowledgeofMicrosoftofficeproducts
• Strongcommunicationskills
• Stronganalyticalskills
• Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration
• Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order
• Integrity Firmly adheres to the values and ethics of Pet Paradise. Exhibits honesty, discretion, and sound judgment
• Tolerance for Stress / Resiliency Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations

Special Working Conditions:

• Ability to be confident around pets
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position often requires working weekends and evenings
• The noise level in the work environment is high
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables
• Requires ambulatory skills sufficient to perform duties while at wellness clinic
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, or move) up to 50 pounds
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus