Job Listing
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| Job ID: 14055186 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | OMFS Treatment Plan Coordinator |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Job ID360983
LocationTwin Cities
Job FamilyLR-Clerical
Full/Part TimeFull-Time
Regular/TemporaryRegular
Job Code1888
Employee ClassAFSCME Unit 6 - Clerical
About the Job
In this position, you will be a key member of our Oral and Maxillofacial Surgery clinic, responsible for providing excellent customer service and assisting the clinical team with administrative duties in both the clinic and front office. You will act as the primary contact for our patients and visitors, handling payment procedures and resolving inquiries in a clear, friendly, and accurate manner. Your organizational skills and commitment to patient care will be instrumental in contributing to the overall success of our clinic.
The work hours are 7:30 a.m. - 4:30 p.m., Monday - Friday.
Salary Range: $22.42- 32.62/hour
Key Responsibilities Include:
Customer Relations and Services:
* Communicate with patients, students, staff, and faculty in a friendly, helpful manner.
* Greet visitors and direct them appropriately.
* Operate the telephone system, attend operational meetings, and provide training.
* Interact with and refer unresolved patient complaints to designated departments.
* Communicate pre-operative and post-operative instructions to patients.
* Act as a liaison between patients and the clinical team, relaying messages promptly.
* Demonstrate empathy and a caring attitude toward patients.
* Address patient concerns or complaints with sensitivity, escalating issues as appropriate
* Work during peak periods and perform other duties as assigned.
Patient Reception, Scheduling, and Registration:
* Welcome patients and create a welcoming atmosphere.
* Efficiently schedule appointments, handle phone inquiries, and communicate wait times.
* Document conversations in the EHR and use computer systems for accurate scheduling.
* Check-in patients, review and enter demographic and insurance information.
* Collect co-pays and fees, ensuring accurate data entry and confidentiality.
* Verify insurance eligibility, coverage, and benefits.
* Maintain a clean and organized front desk area.
* Handle mail, faxes, and other correspondence promptly.
* Assist with clerical duties, including scanning and making copies.
* Process OMFS referrals and ensure proper billing procedures.
Billing and Payment Processing:
* Assist patients in understanding treatment costs and insurance coverage.
* Process payments accurately, issue receipts, and maintain detailed records.
* Ensure all patients have a treatment plan before treatment commences.
Data Processing, Entry, and Office Management:
* Clearly communicate patient treatment fees with team members and patients
* Ensure signed agreements and insurance forms before patient treatment.
* Review and process 60-day reports, updating insurance or MHCP coverage.
* Update and enter information on axiUm (patient management system).
* Operate computers with accounting software for record-keeping.
* Check figures, postings, and documents for accuracy and proper ADA procedure codes.
* Keep records of customer interactions and transactions on axiUm.
* Prepare correspondence and emails for communication.
* Access various websites to verify MHCP or insurance eligibility.
* Operate general office equipment (copier, fax, calculator, telephone).
* Process third-party pre-determinations/prior authorizations.
* Place electronic alerts/holds for incomplete contracting and delinquent accounts.
* Enter Care Credit applications online for patient payment plans.
Account Management, Problem Solving, and Billing:
* Meet with dental students, residents, faculty, and patients to review treatment fees and coordinate insurance benefits.
* Attend morning huddles
* Collect deposits or payments and communicate fee/payment expectations.
* Access financial information to answer questions related to specific accounts.
* Assist in obtaining payment from third-party payers and resolve billing concerns.
* Issue refunds or adjust accounts with appropriate authorization.
* Contact customers and insurance companies for information.
* Explain insurance coverage and limitations to patients.
* Contact patients/guarantors regarding delinquent accounts and collect fees.
* Investigate and resolve patient concerns received by mail, phone, or in-person.
* Refer account problems to supervisor or collection agency when necessary.
* Explain and adhere to clinic and payment policies.
Qualifications
REQUIRED QUALIFICATIONS (Please detail all the required qualifications on your application materials):
* High school diploma or GED and four years of general accounts transaction experience
* Must be able to communicate verbally and in writing; in clear, understandable English.
* Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions
PREFERRED QUALIFICATIONS:
* One (1) year of medical / dental clerical experience to include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.)
* Experience working with a diverse population and working with interpreters
* Experience as a Dental/medical receptionist and scheduling patients electronically in a medical or dental office/clinic/hospital
* Experience using data look-up and data entry functions in an electronic health record
* Demonstrated ability to organize work under pressure
* Demonstrated advanced oral and written communication skills
* Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus
About the Department
The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. We are a regional resource to five states for dental education, consulting services, patient treatment, and ongoing continuing dental education.
We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators and research-scientists. We offer advanced degree programs in seven ADA-recognized specialties: endodontics, oral and maxillofacial surgery, orthodontics, pediatric dentistry, periodontics, prosthodontics and TMD and orofacial pain. We educate scholars in oral biology, dental hygiene and oral health for older adults. Dentists from other countries who wish to practice in the United States matriculate through our Program for Advanced Standing Students. Learners have the option to pursue a Masters in Public Health or a PhD alongside their DDS degree.
We are the only dental hygiene program in the state associated with a dental school. Offering programs at the baccalaureate and master of science level, our integrated program prepares oral health professionals to collaborate from their first day in the profession.
We became the first dental school in the nation to educate dental therapists in 2009. Dental therapists perform basic preventative services, drill and restore teeth for children and adults and remove primary teeth under the supervision of a licensed dentist. As of 2023, we have graduated... For full info follow application link.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Refer to ID 79258569 when applying |
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