Concierge

at Grand Canyon West in Peach Springs, Arizona, United States

Job Description

Position Summary: Answers incoming calls and takes reservations for rafting and lodging. Answers all questions regarding Hualapai River Runners, as well as other Hualapai tourism offerings. Communicates with helicopter companies, communicating manifests and handling logistics. Orders lunches for rafting trips. Assists the revenue centers with paperwork and bookkeeping. Completes daily sales reports and reservations report. Assists with take/out and ramp/off permits. Accepts cash and credit payments and makes change appropriately. Ensures outstanding customer service for guests and acts as a Hualapai ambassador. Duties & Responsibilities: Greet guests arriving or calling for information and reservations promptly being courteous, friendly and helpful. Provide detailed tourism option information while trying to upsell add-on packages. Collect cash or process credit transactions accurately. Follow proper cash and credit handling policies and procedures while completing transactions. Respond to guests questions regarding Grand Canyon West, Hualapai Ranch, Skywalk, Hualapai River Running and Hualapai Lodge. Provide information concerning cost of tours, length of tours, tour operating hours, seasons of operation, weather, pricing discounts, etc. Provide guests information concerning Hualapai history and culture. Communicate manifest forecasts to helicopter companies and handle logistics. Order lunches for rafting trips. Verify daily cash register receipts and replenish currency. Prepare daily banks for the following day’s operations. Complete daily sales reports and daily reservations reports. Manage petty cash fund. Assist with take/out and ramp/off permits. Assist with revenue center with paperwork and bookkeeping and maintain office area in an organized manner. Perform other work-related duties as assigned. To view full details and how to apply, please login or create a Job Seeker account
How to Apply Copy Link

Job Posting: 6936292

Posted On: Mar 03, 2025

Updated On: Mar 03, 2025